Adam Sand breaks down three essential roles for roofing businesses: production manager handling suppliers and scheduling, field manager coordinating sites and customers, and site supervisors managing crews on-site. Each role has a specific job, and together they drive customer satisfaction, profit, and new leads.
So production manager is the brain of the octopus. They focus on supplier vendor relationships and managing the production calendar, the process of production. The field manager is the eyes of the octopus, and they're responsible for coordinating with the site supervisors and managing customer interactions. They're the leadership out in the field that's executing on the production manager's plan so the production manager can stay forward looking. And then the site supervisors are the arms of the production department, right? They're the actual ones that are on site all day, who act as the face and the marketing presence, the sales presence. They're the creators of opportunities. This whole structure is aligned with everything that you guys have in your intentions, which is that you want happy customers, you want profitable jobs, and you want more leads.
