Adam Sand used OpenAI's Codex to manage a help desk during a 3-day hackathon, letting developers focus on building without interruption. He monitored emails in HubSpot, diagnosed issues with Codex, and resolved tickets himself, with help from a teammate named Dave on an agent harness.
As mentioned, customer communication. This was big. So I know our team especially, that came to mind when they heard that they will be building for 8 hours, 3 days straight, is what about the work that the customers that have to be taken care of? And Adam really took care of everything. It was awesome.
Yeah, like when you're running a hackathon, the one thing that I really wanted was I wanted them to have permission to say no to a customer. And that was hard, like, because some of them didn't. Like Dave still came through for a few people, but Dave's pretty good. He's got his own agent harness that he can, you know, send off on a work project and just have it check in with him. But I wanted them to have permission to just disconnect from work. And so I told the team that I would manage the help desk, I would manage the incoming customer requests, I would manage any problems. And thankfully, Codex is pretty incredible. And so if I steal the screen share, share screen, and we'll go here. I used Codex in the hackathon. So I had my service work folder, trying to make sure I don't get cooked here, but I had the service work folder that I used to keep in contact with customers. And I, and I basically just was like, check my email, go into HubSpot, make these, make these fixes. And I just kind of like, I was using it to like diagnose issues and get, get these tickets handled. So I basically handled everything from, from Codex so that we didn't have to sit there and be kind of stuck
