A short YouTube clip by Adam Sand advising roof inspectors not to assume homeowners know their roof’s condition. The speaker emphasizes that many homeowners are busy and may not inspect or recognize roof damage, so inspectors should annotate photos and clearly communicate how the homeowner should care for the property—an element other roofing companies often omit.
I think that a lot of inspectors miss this because they are like, oh, well, the customer already knows what their house is like. Like, they live here. So obviously, they have to know what I know. But contrary to popular belief, most homeowners are busy. They might not know what's going on on their roof. On Saturdays, they go to Home Depot and Starbucks. They don't get up on their roof and walk and see all the damage. And a lot of times they don't know what they're looking at. And so we want to make sure that, like, you are annotating your photos. And then we start getting into how are we going to start taking care of the property? Because you'd be surprised. Other roofing companies aren't going to tell them that they're going to take care of this property.
