Short YouTube conversation (clip) featuring Adam Sand and another speaker about changing consumer expectations driven by technology. The speakers contrast fast, trackable services (overnight shipping, food delivery) with slower, appointment-based services like roofing, highlighting customer frustration when construction timelines slip by a day.
People today have.
Grown accustomed to overnight shipping from Amazon. You order a sandwich on Uber Eats, you're going to get that. Tommy's picked up your order. Tommy's on his way with your order. Knock, knock. Tommy's at the door. And then roofing.
It'S like, yep, we're going to come out to your house on Wednesday.
Thursday comes by and they're like, hi.
I don't want to bother you and I don't want you guys to be upset when you're doing my roof. But I just want to ask, you know, it's Wednesday, you said you're coming and it's Thursday. And I'm just wondering, when are you coming by to do my roof?
And we get away with it. This industry gets away with that in construction in general. Gets away with, yeah, it'll take three days to do your project and then it takes three weeks to do the project. Now go Share this video.
