Chad Hohn from Roofing Business Partner shows how they use Supered's process updates to roll out changes across their team. He walks through converting properties to conditional ones, publishing updates with embedded media, and tracking who's seen or completed them. He stresses that adoption matters more than the tool itself.
Hey everyone. Chad with roofing business partner here. So I was just watching Matt Bolian's video on, you know, the super adoption that roofing business partners done and I thought it'd be really cool to show you just even now one more way that super really helps us increase the adoption. Because again, just like Adam says, the tool doesn't matter as much as the process and the process doesn't matter as much as the adoption. When you're making changes day to day in people's portals or you need the help with a big major change, we need to let the team know about it. And what's the worst way to do that is like a ginormous email thread that whenever people are going to get there, they're going to read it, but they need to use their tool now. So when they get into the system, there's a thing here called process rules, but not just process rules, process updates. So essentially I was making a change to one of the things that we use in rvp, but I and then I sent this particular customer of ours a deal generation sidebar, updated super card. So check this out. Basically we had multiple properties here, but we change it all the format to conditional properties. It's really a small change, but it's going to freak people out because there was like three or four properties here, now there's one, they choose one property, certain things come down and they can, you know, choose other properties and maybe more are going to pop up because this is kind of a business to consumer sort of environment. But when we do this with the Super Update, it's like, you know, the process enforcement, it's not rules but it's updates. So you find it under processes and updates. We're able to have this title and choose how we want to show it to people. So it's a pop up here, give them a snippet of what this function is. Also even embed media in this and see who's seen it, who's completed it, who's snoozed it and you know, we can even resend the update if we wanted. But just previewing this, this is what it'll look like. So they just show up for the day and do their job. And right here is a nice little note to let them know that we changed something and to immediately help with that adoption train. One other really cool thing is, you know, us being super partners, we actually are able to brand our SuperD as RBP Mission Control. So when it comes through pops up and it has our logo, our colors and you know, we're able to. People are able to see this, they're able to see any of the updates that have come out, you know, as well as the different cards or anything like that that pertain to their system. They can come and search the knowledge base essentially. So, you know, let me know what you think. And you know, I just definitely wanted to share this because I really was super excited when I saw that video that the super team was posting about how we were using SuperD 11 months ago and just wanted to show just even one small, really nice creature comfort way that we use it in the day to day today.
