Adam Sand describes how HubSpot implementation initially disrupted the company by removing legacy tools, but revealed which employees were truly committed. The team that stayed aligned became tighter and more united, and hiring now prioritizes cultural fit over just filling seats.
I want a band of brothers, not a bunch of mercenaries. And I would say that we had some mercenaries first rolled it out. There was a lot of tension around it. You know, the system we came from had some really good tools for accounts receivable and production capabilities and that wasn't immediately available, you know, in HubSpot. So we had to go back to some processes before we could move forward. And we're working on all those things. But when I say that it was disruptive in a good way. The folks that weren't really bought into the business, they were kind of there for themselves, didn't want to go through the change. The people that saw the vision and had a long term vision of being with our company and were proud of the brand and proud of how we take care of customers and proud of our performance and our growth, those folks got tighter with each other and then we hired to a certain profile that could buy into the company culture and growth and vision.
