Scott DuffyAI Speaker & Strategist | Co-Founder The Clone Shop

Scott Duffy interviews Daymond John: Success and Strategy, Ways To Inspire Customer Experience

Name: Scott Duffy interviews Daymond John: Success and Strategy, Ways To Inspire Customer Experience
Uploaded: 2017-12-20T22:37:24+00:00
Duration: 36 s
Channel: Scott Duffy
Description: A short interview excerpt where Scott Duffy and Daymond John discuss how business success principles can translate across industries. Daymond emphasizes…

20 Dec 2017 · 1 min

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A short interview excerpt where Scott Duffy and Daymond John discuss how business success principles can translate across industries. Daymond emphasizes transferable principles—especially around customers (acquisition, upselling, increasing purchase frequency) and basic business levers (grow sales or reduce costs)—and notes value of strategic partnerships that let partners play to their strengths to create a positive customer experience.

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Sometimes I think people think their success in one industry is going to translate seamlessly to another.
No, the fundamentals can translate in regards to, you know, principles. Principles. You know, like, you know, I always share my principles. On customers, there's only three ways to deal with the customer. Acquire a new one, upsell a current one, or make one buy more. Frequently, there's only a current two ways to operate a business. Sell more, reduce costs. So it's just a lot of things you have to learn. And, and the good thing about working with maybe a Carl's Jr. Or any strategic partner is let them do what they do best, and you can do what you do best. And if that works, you both can agree upon it, then the customer is going to have a happy experience.