A hospital COO explains how AI agents now handle patient documentation in real time, letting doctors look up from their notes and actually see patients. The system prepared staff beforehand, treating the technology as a tool to reclaim time rather than replace people.
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I had a discussion with a gentleman who's leading a major healthcare organization and working in a role of a COO and was saying that for the medical profession, medical doctors, AI has really helped them have better patient-centered connections. So where in the past the doctors were coming into the medical rooms, taking copious notes, really not having the eye contact, the connectivity to the patients, now they have an agent model that actually does that. And they see the value that it is going to help them have better patient engagement. It's going to help the patient have a better experience and thereby really serving them at a higher level. But this is what this healthcare system did before they introduced it. They did the work. And we talked about earlier, had the knowledge in saying, we see this as a value in this capacity because it's going to help us serve our patients, be better, have better engagement. And in, in turn, be able to deliver high— better healthcare outcomes for the people that we serve. And I think that has to be the staple of all organizations.