Reuben's tips

Foreign money, where we show you how to pay your home loan off in up to half the time of a normal bank loan. Welcome to the Crown Money Podcast. I'm joined again by superstar Reuben de Brownie. Some of you may not have heard, I have been mispronouncing Reuben's last name incorrectly for two years, and he has only just decided to pull me up on that, so I will be better. Reuben, I apologize.

No apologies needed. We love you.

All right, today, look, I'd love to pick your brains, get the opportunity to have a quick discussion with you about, you know, from your perspective and your experience with your clients and getting their home loan application processed, what doing you're. What we can actually do to speed everything up. And, you know, as we know at Crown, wanting to get onto the program is one thing. Actually getting that loan processed and settled is a whole other ball game. You know, lending is incredibly difficult at the moment. You know, especially after the GFC and all of the compliance that has been put in place, it is tough for clients to be able to get an approval. We want to make that process as easy as we possibly can for them. And we always say that we go into battle for our clients. It does feel like a little bit of a war to try and get their deals approved, but there are definitely some things that can be done to help speed up or improve that process. So, Reuben, I'd love to hear from you what, from your perspective, what do you think can help speed things up?

Sure. So, absolutely. When we sit down and have our meeting, we talk about, you know, who Crown money are, what we can do, and how we can help change your life. And then it's. It's one email that I will then send or my administration will send that just says, hey, here's a breakdown of what we require for this loan application, for this refinance or purchase, and it's to take that serious and to try to set time, set up, set absolute time to then, as they say, you know, eat the frog. Like, it's a big part, but you just got to jump on and get started. The fact find, of course, is first. That is the first and most important part of it, because it will form part of the application. And. And to understand that, in my email, I always state that if you don't know the number on the fact find of what it is, just put a zero and move on. Let's just get this done, because chances are I'm going to jump in the back end and with your help, change a number to be Perfect. Anyway, and so it's just about getting it all done. So eat the frog, get it done.

We can jump in. Yeah.

So then it's just a couple of pay slips, your income statement. I put the little link, I've, I've now changed the email so that it's a little more user friendly to where there are little links that if you don't know what is needed, this will give an explanation. But it's about getting it done as fast as possible. So if we get it done as fast as possible and get it into my hands as fast as possible, then we can rework it and then I can send the application off and then your job's done as the client. You don't need to do anything for another at least 5, 10 days where the lender will come back and want updated something, something else, your blood type, you know, everything else that was your still sample three weeks ago. But I, and we'll get that from you. And then that's pretty much it really. They might come back once more with just another updated because as we know the application takes days to weeks. And so normally when I sit down with a client I'll tell them, hey, I'm going to send you this email. It's, it's really, really important that you set time, set apart some time and absolutely get this done for me. How hard would it be to get to pay slips that, that, that they go, oh, I could really get that done tonight. I said I'm going to hold you to it.

Do that please.

If you can get this all done for me tonight, tonight I can do the application tomorrow. I can then send it off. We'll have approval within two to three weeks and we'll have settlement by next month sometime as well, generally speaking. So it's a six to seven week process generally and just get it done.

Please get the idea done.

I love that.

Just get it done. I think, you know, from our perspective as well, I mean a lot of clients don't actually realize the amount of work that goes on behind the scenes. And you know, once, you know, to begin with, once Reuben gets the application and supporting documents, your fat finance supporting documents, he's going to go through all of that in detail. Then he's going to package it up and submit it into our credit team and our credit team is also going to go through it in detail and scrutinize it even more thoroughly. And what we're actually going to do is package your deal as, as best we possibly can to give it to make it look as, as best as it possibly can. So we submit it in and get it approved for you. Now the more people that look at a deal and the supporting documents, the more things they're going to question. And that's why you may get Reuben coming back to you more than once asking for further supporting documents. Unfortunately, that is the nature of the beast. The more people that look at something, the more things are going to find. And so it's just something that we have to do. But know that we are doing everything we can behind the scenes to make sure we don't disturb you too much. We don't have to keep coming back over and over again. We just, we, we will do the very minimum that we absolutely have to correct.

We want all of the deals going through to the lender to be that favorite flavor of milkshake. What do we love?

Vanilla.

Everything lined up, all the I's dotted, all the T's crossed, everything perfect. So that therefore then it's, it's a greater experience for the client. That's all we want and that's all we work as hard as we possibly can to give that client the best experience all the way through. And then the onboarding, everything perfect so that then they'll tell their friends and family and say this is different. Crown money is very, very different to the average mortgage broker or lender or however they want to put it.

Absolutely. And it is, it can be a little bit of a battle to get you to that settlement stage. But we can guarantee you from settlement on it is a very, you know, thorough and enjoyable experience. We're going to make sure you get set up on the money management program and you'll be confident in what we're doing the process and you'll just be absolutely flying with your debt reduction.

So it is worth it because it's the journey that once, once we get to settlement, that's all our control. That is all 20 years of experience of, you know, templated of things to know and perfected roles of what we do. Whereas getting to settlement is using a lender and then third party hands and.

You know, solicit everybody else. Yeah, we love dealing with them.

It's super fun. That's it.

Nice one. So yeah, just standing inside. Time to get the supporting documents done. That's great advice, Reuben. Keeping moving with your fact find just if you can't answer a question, keep moving and then you can flag it with Ruben later to help answer that question and just be ready that we will most likely come back to you. Again, just for some further information, but we will try to minimize that as much as we possibly can.

Yeah. Wasting time is wasting your money. And, and that's what a lot of times I tell people, that it is a process. Let's not try to elongate it any further than it needs to be. Let's not yet pay your current lender any more than you need to pay. Let's start and let's get you over to the right. The right flavor of what we do. Love it.

All right. That's awesome. Short and sweet. Thank you so much, Reuben, for that advice. You know, very handy. And looking forward to having you on the podcast again soon. See you, Ruby.

Ruby.

Ruby.

See you later. Bye.

Bye.