This content was created by Jeff Watson. This content was uploaded by Jeff Watson. This is a podcast episode titled "#120 - People or Inventory, Which Is Harder To Find" (published July 6, 2020). The excerpt is a conversational discussion between two speakers (labeled SPEAKER A and Luke) about operating a car dealership during the COVID era — struggling with staffing shortages, high inventory, and strong sales/leads. Topics include no-shows and illness among new hires, the impact of enhanced unemployment benefits (~$600/week) on hiring, strategies to recruit people already employed, retaining current employees, and recent strong business performance in June. The tone is informal and practical, focused on hiring and inventory challenges for auto retail.
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I got the recording button. Luke, you can't stop it. Happy Monday, guys. Hope everyone is geared up for a great week. Luke? Well, I don't know what's going on out there, man. I can't find anybody. Hiring is the one of the largest. Acquiring inventory is probably the biggest headache. But it doesn't even matter if I can get the cars because I don't have anyone here to sell them. Funny story, Monday, I had a new salesperson starting. No call, no show. My second salesman had to go to the hospital to get a foot checked out. And my third salesman may or may not have been exposed to the virus. So he is awaiting test results.
Sure.
I go from being understaffed with one salesman, two salesmen to being completely understaffed with zero salesman overnight.
Well, it's a good thing we don't have any cars.
Well, I took your advice in March and we bought a ton of cars. So I'm actually sitting on this high of inventory as I've ever had and my leads are through the roof. People are buying.
So frustrating.
I got nobody to sell them. Luke, what do I do? How do I find people that just to hustle and work? I want you to hustle. I want you to be hungry. I want you to have three mortgages, child support, a meth habit, two car payments. I want you to hustle.
And right now, the biggest, I mean right now, hiring someone who is not working is almost impossible because they're getting an extra $600 a week, right? So you got to not be looking for the people who aren't working. We got to be looking for the people who are working places and want to get a better career. So you know, anybody that you run into, either they're eating out, which we're not doing a lot of that anymore, or buying clothes or whatever you may be doing that has just great customer service skills. Offered them a job, right then Isaac was out. Isaac's my assistant general manager. He was, he was at tractor supply the other day. We've been looking for a new lube tech and there was a guy helping him and he, all of a sudden he struck up a conversation with this kid. And this kid's dream is to be a technician. And he in high school, he got certified to do this and that and we offered him a job and the guy started working for us two days ago. So they're out there. But I think hiring people already working is what we have to do right now.
Which is funny to the double edged sword of that is I have had More of my current employees approach me about being offered jobs elsewhere in the last couple of weeks than I've ever had before. So I'm at the same time trying to find people, but also trying to keep mine here.
Yeah, you know, that's gonna happen. I mean, that's always gonna happen. You've gotta. You've got to make sure you have a great environment. You got to take care of your employees. And if. If you do that, there's really no reason to lead leave. And honestly, if they come to you and they're just trying to get more money out of you, sometimes it's best to let them go.
So, you know, it's a hard decision to make, man. It's hard to push back and say, sorry, you're capped out, like, I can't pay you more, or I created a path for you, didn't take advantage of it.
You know, I see that happen more than the opposite. I see people come to us, you know, trying to get more money, and I go, well, you're not giving me a reason to give you more money. And so you just need to go then.
Yeah. Well, Luke, hopefully I get this ironed out this week. Got a couple of good interviews, some prospects coming up, and we all start get back to selling cars. How was your. How was your June, by the way? June was first half of the month. Pretty good first half of the year.
I mean, best six months we've ever had in business, ever.
Wow, that's great. Good news. Okay, take care.
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