#130 -MM - The Difference Between Housekeeping and Trainning Meetings

Hey guys and girls, happy Monday to you. Hope everyone is geared up for a productive week. Luke, Productivity. Yeah, there's a difference between being active and being productive, right?

Yeah, you know, there's for sure you can be active all day long, but are you productive, Jeff? You know, yeah, we can. That happens a lot, right? I sit in my office and I feel like I've done so much during the day and I look at it in the day and I didn't get anything done. Right?

Yeah, yeah. And so many times we'll be in a quote unquote meeting that we think is a training meeting and it becomes a housekeeping meeting and you just run in circles because you don't have a solid agenda, you don't have a game plan. We really need to be specific not only with our days, but especially if we're going to take up our employees time. Right?

And I think. Well, see, I think, I think there needs to be two meetings during the week and maybe you don't have to have them, maybe you don't have to have a housekeeping meeting every week, but housekeeping. What I mean by that is when you see that your sales staff or anybody that you're training is not doing something you've told them to do. Well, that would be housekeeping, right? Hey, you forget to get this document signed and I keep having to get these people back in. That's housekeeping. Or hey, you didn't, you know, you didn't handle the CRM properly. That's housekeeping, right?

Hey, we change where we keep keys. Hey, we're not parking here. Hey, we need to lock this up and sanitize.

Oh yeah, yeah, that's housekeeping. And you may need to bring people in one on one to do that. I don't know, it depends. If everybody's making the same mistake, then you need to have a group wide meeting and figure it out. But you shouldn't have that for your sales meeting. Your sales meeting, and it should be a training, should be learning how to close people, should be learning how to present the car properly, how to respond to emails properly. The word tracks that you use to do those type things. And those are two way different, different aspects and two really important things that you need to learn. You need to look at, you need to look at your ratios of appointment set to sol or Internet leads to appointment sets and figure out what do I need to do to train to get my sales staff better at this. And some of us may not be good at it ourselves. So we may need to read more. Look at Joe Verde, look at whoever that you think is a good sales trainer and learn how to train your staff to be better or hire somebody to come in and train whatever you need to do.

Are you saying the two most fear words in the sales industry? Are you saying that we need to be role playing?

You need to be role playing every day. It is, you know, and it's. It's hard. It's hard to be comfortable with role playing. But if you get comfortable role playing with your staff and your staff gets comfortable role playing back, imagine how good they're going to be when they talk to that customer.

Yep. It's, you know, what do they say? Repetition, Perfect practice makes perfect permanent or something like that?

Yeah, yeah. Something to that effect. But yeah, the repetition of practicing things and perfectly practicing things makes for really, really good staff.

Yep. Get to it, guys. Figure out the difference between housekeeping meetings and trainings. Make sure those are very, very specific. Different meetings.

And don't waste your staff's time in a meeting back to their productivity. Don't just be busy. Be productive in these meetings.

Yeah. Awesome, Luke, have a great week, and we will talk to you again on Thursday.