Protecting Your Fridays: The Secret to Serving Your Clients Better - Hardcore and At Ease
In this episode of the "Hardcore and At Ease" podcast, host Shelly Rude interviews guest Andy Rodenbaugh about how to protect Fridays and improve client service while working fewer days. The conversation introduces the "Friday Protection Principle," a framework for reserving Fridays for rest or strategic work, and a "project stacking system" that reduces constant urgency. Andy explains how saying no to 20 low‑value clients allowed him to focus on 28 high‑value clients and serve them exceptionally well. The episode also touches on the difference between intent and impact, emphasizing that well‑meaning words or actions can still cause hurt. A brief promotional plug encourages listeners to subscribe and train their brains.
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