Roger Sitkins on agency leadership: independent insurance agencies spend only 4% of revenues on training and development, but leaders' primary job is improving their people. You don't need all the answers. You need partners, mentors, and coaches.
Questions this video answers
4% of revenues.
March 22, 2022.
Chapters
The average independent insurance agency in the Best Practices study, they only spend 4% of their revenues on the training and development of their people. The biggest job for the leaders is to improve their people, who will then get the best result.
There is a big lie that's out in the marketplace, certainly with insurance agency leaders, that you should just have this stuff all figured out, that you should know all the answers, that your team should just magically get better. And that just simply is not true. We all need partners. We all, all need teammates, we all need mentors, we all need coaches to challenge us when we're telling ourselves lies, but also to encourage us when things are challenging, when things are down. We need that lift. We need the inspiration. We need a pat on the back to help us get through difficult times.