Johnny Campbell explains how virtual meetings improved participation for non-native English speakers and night-shift workers. Closed captioning, transcription, and translation tools leveled the playing field. Time zones and bad conference-phone audio no longer shut people out.
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When we were so minded towards having a meeting in an office, there wasn't a technology that was being utilized that would facilitate some things in a way that actually brought everyone else to the table equally. When we moved to these global meetings that we were having that used to be based in the US Everybody staring at a conference phone and not even realizing that it's 10, 11 midnight for someone in China, it's jarbled. You can't hear it. We're forgetting that someone is there. When we moved to a completely virtual environment for these meetings, everyone's got equal footing. And then you turn on which we have closed captioning turned on here for this meeting, you turn on a transcription service so everyone's got an equal footing. Now you're turning on a translation or you've got a transcription. Now what's happening? So for those who have English as their not native language but are doing business all day in this at a 11 o' clock at night when their minds are tired, what a gift.