Founder's Focus: Serve Customers, Not Yourself! #shorts
30 Mar 2026 · 1 min

0:39
Stacy Chin warns founders to stop trusting their own intuition and start listening to customers. When you catch yourself saying

Stacy Chin warns founders to stop trusting their own intuition and start listening to customers. When you catch yourself saying
Second, it is never about you. As a founder, your job isn't to be right. Your job is to serve your customers, your investors, to serve— they are the ones that will decide whether you actually have a product-market fit and whether you're heading in the right direction for your startup. And one of the biggest warning signs I have heard is when a founder starts a sentence with, "I think this makes sense," and that usually means the problem and solution are being defined through the founder's perspective rather than the person who they're trying to serve. And this comes up all the time Especially with founders I've seen coming out of academia, where you're trained to defend your ideas, not pressure test them. And this shift is hard.

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