An Australian property manager with 600 listings cut $20,000 in annual chargebacks to zero using payment-collection software. Having a card on file increases booking value by roughly 17%, turning a $2,000 stay into $3,000.
Chapters
Our first client that reached out to me was all the way from Australia. They had 600 properties and fraud was the biggest issue. They said, I want your software like yesterday. I'm a user first with my own product that we use my own portfolio before things get released to the public. And at scale, we were doing about $20,000 that we're losing chargebacks a year. Wow. And it literally went down to zero. I don't trust people. I trust process. 17% loss when you don't have the payment method on file and conversion. If you have the card on file, you're converting 17% more. More, which is huge. So that booking might have been a $2,000 booking. By the end, that stay end up become a $3,000 stay. Anybody from any PMS can use pretty much any payment processor in the globe.