Tim Hubbard walks through how Airbnb hosts vet guests when credit cards don't match names. Hosts can't legally reject someone for being local, so Hubbard uses a house rule requiring locals to message first and asks every guest why they're visiting to catch potential problems early.
Chapters
The first red flag for us was that this credit card did not match up for the guest. The second red flag for us was that we usually don't like to accept locals unless there's some really good reason or the communication has been really good with our guests. And while this guest was a local, he said that he has been out of state for a long time and he was just coming back. So there's a little bit of trickiness going on there. And remember, we can't actually just decline people based on where they come from. That goes against the discrimination policies with Airbnb. So we do have it in our house rules. It says if you're a local, you must contact us first. It doesn't mean we can enforce that rule, but it definitely helps us get a lot of response from our guests. And we always ask our guests why they're coming to town first, too. That's a good way to provide them a better experience, but it's also a good way to find out a little more information and potentially weed out some bad guests.