What threshold does Tim Hubbard suggest for replacing a housekeeper over cleanliness complaints?

Name: Handling Negative Feedback Like a Pro! #shorts #airbnbreview #airbnbmanagement #realestate #podcast
Uploaded: 2024-10-07T00:30:00+00:00
Duration: 37 s
Channel: Tim Hubbard
Description: Tim Hubbard (host) gives short, practical advice for Airbnb hosts on handling negative feedback. He recommends setting clear performance expectations…

Tim HubbardShort Term Rental Expert

Handling Negative Feedback Like a Pro! #shorts #airbnbreview #airbnbmanagement #realestate #podcast

7 Oct 2024 · 1 min

Watch on YouTube

0:37

Tim Hubbard (host) gives short, practical advice for Airbnb hosts on handling negative feedback. He recommends setting clear performance expectations with service providers (e.g., housekeepers) and using concrete thresholds to decide when to replace them — for example, 'two reviews out of the next ten' mentioning cleanliness issues. The clip emphasizes communicating the policy proactively to staff.

Questions this video answers

If two reviews out of the next ten mention negative cleanliness, the housekeeper should be replaced.

Chapters

How do we know when it's just enough is enough and we've got to find someone else? If we get any sort of negative feedback in those reviews, we set a limit to it. So you might say, hey, if we get two reviews out of the next 10 that mention anything about negative cleanliness, well, then we're gonna have to find someone else. It's hard to say again how much our reviews affect our overall revenue, but we know that they do a lot. Right. And so you want to make sure that you set that expectation with your housekeeper and just say, you know, we hope it never comes to this, but this is how we're going to deal with it if it does.