How Personalization Drives Guest Loyalty? #shorts #airbnbpodcast #hotels #airbnb #guestexperience

Name: How Personalization Drives Guest Loyalty? #shorts #airbnbpodcast #hotels #airbnb #guestexperience
Uploaded: 2024-11-03T01:45:00+00:00
Duration: 38 s
Channel: Tim Hubbard
Description: Tim Hubbard (YouTube short) discusses communication strategies in hotels as part of guest experience and personalization. He highlights that staff avoid…

3 Nov 2024 · 1 min

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0:38

Tim Hubbard (YouTube short) discusses communication strategies in hotels as part of guest experience and personalization. He highlights that staff avoid saying 'I don't know' and instead use constructive responses; communication—both face-to-face and written/phone—is presented as a crucial component of driving guest loyalty.

Chapters

Another thing that they do really well is just the way that they communicate. So they're in a physical hotel. Obviously there's a lot more face to face verbal communication going on. But whether it's over the phone, whether it's written, one of the things I mentioned is they never say, I don't know. No one really likes to hear that response. When someone's asking a question, especially if they happen to be a little frustrated or something, hasn't gone how they expected, no one wants to hear, I, I don't know. Right. And so they just took that out of their vocabulary. So communication, obviously, huge, crucial, that's a huge component of the whole guest experience.