How to Remove Negative Reviews Effectively #shorts #airbnb #review #airbnbmanagement #airbnbpodcast

Name: How to Remove Negative Reviews Effectively #shorts #airbnb #review #airbnbmanagement #airbnbpodcast
Uploaded: 2024-08-31T01:15:00+00:00
Duration: 44 s
Channel: Tim Hubbard
Description: Short advice from Tim Hubbard on how to attempt removal of negative Airbnb reviews: verify whether the review actually violates Airbnb policy (e.g…

31 Aug 2024 · 1 min

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0:44

Short advice from Tim Hubbard on how to attempt removal of negative Airbnb reviews: verify whether the review actually violates Airbnb policy (e.g., extortion, false claim, non-guest), collect and attach supporting evidence (transcripts, photos, communications, housekeeper reports), report the review to Airbnb with all documentation, and then wait for Airbnb's decision.

Chapters

First of all, we want to check the review to see what rule it actually violated. Did someone blackmail us? You know, they demanded a refund or they were going to leave a bad review. Did they not actually stay there? Did they straight up lie? Go back and check out those reasons. Make sure that the reviewer trying to remove you can actually have removed afterwards. We're going to want to report it to Airbnb. We want to provide them with as much details as possible, copies of the transcripts, any sort of proof, anything that we have to help our side of the case. That could include photos, any sort of documents, anything, communication we receive from our housekeepers, anything like that. And then we want to wait for Airbnb's verdict to see what they have to say.