What Makes a Memorable Guest Experience? #shorts #airbnbmanagement #airbnb #guestexperience

Name: What Makes a Memorable Guest Experience? #shorts #airbnbmanagement #airbnb #guestexperience
Uploaded: 2024-11-02T01:00:40+00:00
Duration: 38 s
Channel: Tim Hubbard
Description: A short spoken piece (YouTube #shorts) by Tim Hubbard highlighting the importance of personalized guest experiences in hospitality. The speaker gives an…

2 Nov 2024 · 1 min

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A short spoken piece (YouTube #shorts) by Tim Hubbard highlighting the importance of personalized guest experiences in hospitality. The speaker gives an anecdote about staff accommodating an upscale guest’s request — installing a Jacuzzi in a suite for a month-long, high-paying stay — to illustrate how going above-and-beyond creates memorable stays and revenue.

Chapters

Everyone likes to be remembered. No one wants to feel just like another number running through a machine, right? So they will go out of their way to make sure that you have an excellent stay by doing basically whatever comes up. They even put a Jacuzzi in a room or one of the penthouse suites that in a room that didn't have a Jacuzzi. So the guest paid tens of thousands of dollars and actually stayed there for a month and wanted a Jacuzzi. So they figured it out, they put it in there, and the guest showed up and they made a whole bunch of money. Obviously, they calc out and they have staff to do that, but this is just another example of they go out of their way to make those guests happy.