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In this presentation, Susan Britton MCC outlines a certified Leadership Engagement & Impact Coach course designed for two primary audiences: (1) individuals who have completed at least 30 hours of foundational coaching training and wish to deepen their coaching expertise, and (2) organizational leaders who aim to boost employee engagement, foster a sense of belonging, and align teams around shared goals. The course promises a deep dive into each of the core coaching competencies while also teaching participants how to recognize key markers of genuine client connection—shifts in thinking, belief systems, and behavior—that signal true transformation. By changing how leaders conduct conversations, the program asserts that organizational culture can be positively reshaped, leading to measurable impact and a collaborative, purpose‑driven environment.

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