1:17

In this excerpt, Susan Britton MCC reflects on the common perception that coaching is dismissed as "woo‑woo" and argues that effective coaching must blend the humane, relational side with rigorous, analytical strategy. She describes her experience working with C‑suite and VP executives who often resist relational approaches, and explains how the emergence of neuroscience has validated her intuition. By revealing how the brain’s fight‑flight‑freeze states diminish thinking and relating capacities, she sees neuroscience as a powerful tool to help skeptical leaders understand and embrace coaching, thereby facilitating meaningful change.

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