Susan Britton MCC was a music therapist in psychiatric and pediatric settings until funding cuts ended her career. She pivoted through secretarial work, then co-founded a resume-writing business by combining her therapy skills at building trust with her strong writing abilities, eventually publishing books sold at Barnes & Noble.
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So I moved from California to Texas, Dallas, Texas, and went to work doing music therapy in inpatient psychiatric settings. I also worked with outpatient, uh, peds and children. Um, I worked with outpatient adults, so did a lot of different music therapy kinds of things. That didn't last all that long because it was about the time that a bunch of funding was getting cut. For those kinds of programs. And so, people who were much senior to me were getting cut, and of course, I got cut. And so, I thought, well, maybe there's not a lot of career security in this. Wandered about a bit, came back to California, and really floundered with trying to figure out what I was going to do. You know, I remember taking a stock brokerage test for one of the houses, and I didn't do very well on it. So, you're like, well, that's kind of out. I had always had really fast fingers and typing skills because I played flute and piano. So like 130 words a minute for typing, no problem, right? I'm really good at that. So I ended up getting a job as a secretary in a commercial real estate office. And I'm dating myself because they hardly ever call them secretaries even anymore. And then for a legal firm, I was an executive secretary for a legal firm principal. And I, I hired a word processing person for the office. And that was back in the days when you actually had a separate little machine called a word processor and all of that. But we became friends, the two of us, and she was the one who said, I want to start a resume writing business. And so we did that together. And I think that's where I can really start thinking about where my better way started showing up in the way that I wrote resumes because I was really good at it. Really good at it. I, I got creative. I studied people that were also super good at it and then put my own little twist on things and ended up with, you know, books that were in Barnes Noble nationwide because of how good the resume work was.
And so your interest wasn't necessarily in resumes, it was just in doing something different maybe, or outside of the Taking your skills and applying it to something.
Yeah, like, so when you talk about you find better processes or systems or some of those things, I was good at better ideas, I think. And because I had, you know, remember there's that therapy background, because I had the ability to sit down and create trust with people, I could pull stuff out of people to interview people to get the resume material. And then I had great English writing, grammar, syntax, all of it, creative writing skills. That I meshed together. And so that's what allowed me to be as good as I was at that.