Susan Britton MCC argues that the "do more with less" mindset triggers a stress response that sabotages results and teamwork. Psychological safety, backed by research, lets teams tap into collective intelligence and actually expand capacity instead of burning out.
So it seems like everyone is asked to do more with less these days, and the typical reaction to that— and I emphasize reaction— is to just drive harder, nose to the grindstone, kind of people are running around like chickens with their heads cut off. It's just crazy, cray cray. And so what we're about in our coach training programs is to help people recognize that that red zone cortisol reaction is really undermining everything that you want in terms of delivering results and having engagement and people wanting to be together in the midst of the storm. And so really helping people recognize that when you first connect with people and create the psychological safety that all of the research is touting these days, once that's in place, then you can come together and actually increase capacity, increase engagement, increase impact, because with that that in place, the psychological safety and the collective intelligence, then that can then result from that. That's where you get just such a difference. And so people
Susan’s ICF Educator Award | The Heart Behind the Impact Katy Montgomery, PCC
