A short YouTube monologue by Tanya Hughes describing encounters with clients who hesitate to turn on their cameras during video calls. The speaker shares anecdotes about verifying identity (asking to show a license), making light-hearted comments to build rapport, and reacting to clients who leave cameras off while still engaging with their environment (e.g., showing toes or a house tour).
One lady goes, do you have to turn my camera on? I'm like, no, you don't have to. But I like to see my clients. But the most important thing is you can see me. I'm a real person. That's the most important thing. There'll be times that they'll leave their camera off, and all of a sudden, I'll be like. And then, then I come down to the application. I just need to verify your identity. There's two ways I can do this. You'd like to text it to me since you don't want to get a video cameras, like, flip that camera on for me so I can verify your identity with your license. All right, I'll turn my camera on. Okay, great. Hey, I love your toes. Those look great. This lady should literally turn her camera on and showed me her license, and I could see her toes. My God, you just got your toes done. She goes, you can see that? I'm like, yeah, because, oh, my gosh, this lady yesterday, I kid you not, she was walking around the whole time, right? It worked. I'm like, I just got a grand tour of your house. I didn't see you, but I saw your house. Beautiful. She just started. I mean, you just, just, just. You got to have fun with it, right? You got to be able to find something that you can relate to them with, even if they don't want to be on camera, that at least they can see you. And it might be the ceiling. I'm like, the ceiling looks really. Guys, what kind of slick band is that? Like, just joke around, right?
