Ashlynn from a mortgage-protection service calls James about loan protection tied to his Covantage Credit Union account. James is hesitant and wants to check with his wife and bank first. Ashlynn tries to schedule a callback for 7:00 PM.
Okay. All right. Ring, ring.
Hello?
Hi, is James there?
Yeah, that's him.
Hi, James. My name's Ashlyn. I'm giving you a call regarding your loan with Covantage Credit Union. You got a card in the mail the other day and called into our automated system requesting the information. Do you remember doing that?
No, I didn't send a card in.
You didn't send any card in? So it would have been a postcard that you got in the mail. It talked about the options to pay the loan if anything happened to you. Any major medical disability or death.
No, No, I didn't do that.
You didn't do that?
No.
Well, I had your age as 35 years young.
Who is this?
My name's Ashlyn with the Mortgage Protection. You've gotten a lot of cards in the mail. My job is just to get the information to you. It's a brief phone call. I just have to close out the file for you and show that you did get that information. I work when you don't. Is morning, afternoon or evening typically a better time for me to give you a call back?
Sorry, I just closed on a loan. I don't. I don't think this is relevant to me.
Yeah, that's exactly why I'm giving you calls. Because you did just close on the loan. And the mortgage protection information wasn't given to you at the closing of the loan. So you got the card in the mail and my job's to get that information to you. Like I said, it's a brief phone call. I just have to get the information to you. Is morning, afternoon or evening typically better for you?
Are you with the bank?
I'm not with the bank. Mortgage protection is directly regulated by the state of Texas. But my job is to get the information to you. Is morning, afternoon or evening typically better for you? I can do today.
I gotta talk to my wife about this because I don't. This doesn't sound familiar to me, and I'm not. Maybe she signed up for this.
Okay, that's fine.
Like I said, I call you back.
Information to you.
Can I call you back?
I can call you back today around five. Would you and your wife be available around five? Or I could do a seven o'. Clock.
Yeah, you can call us at seven. Five is not good. But seven works. Yeah.
Okay. Do you have a way to grab a pen and paper for me so I can give you my information?
No, I'm driving right now. Can you just email it to me or text it to me?
Can't email it to you. I can text it to you since you're driving. I'm gonna send you my name and my number if you can save that number in your phone. So that way you know it's me when I give you a call this evening around 7 o' clock and it doesn't get kicked to spam. So we can close out that file for you. Okay?
Okay. All right, well, I'll look at your text and I'm. I'm gonna call the bank and see if. And then we'll go from there.
Sounds good. Well, I'll talk to you today at 7.
Okay, thanks.
Bye. But it is reality, though. I think it's good to do stuff like that because that is the reality. You will get people who literally don't know, don't remember, and that's fine. I just ignore half the objections. If you. If you noticed, my job is just to get the information to you. Morning, afternoon or evening. My job is just to get the information to you. Would today at 6 or 7 be better? There's always something on that one phone call. There's always that something on that one dial session. There's always something on that you miss. Literally could be the difference of you, like hitting a leak producer or making a sale. Sam.
