A brief phone-call transcript of an underwriter, Tanya Hughes, contacting a client (Kate/Katesong) about mortgage protection for an Essential Mortgage loan. The call covers confirming household members, scheduling a 15–20 minute follow-up (tentatively 1:00 PM), small personal talk about children, and exchanging Tanya's contact number and instructions to save it due to robocall blockers.
Hello there. Pat us on, son. Yeah, you pronounce it so much better than I do. I apologize. My name is Kanye Hughes. I'm calling in regards to the information you guys requested for the mortgage protection to protect your loan with essential mortgage. How are you doing this morning? I am doing great. I'm the underwriter that's been assigned to get you and Wayne. Is he your. Is that your husband? Okay, this information now. We can now do everything over the phone. It's a brief phone call due to Covid, everything changed about a year ago. When are you and your husband typically available? Is morning or afternoon or evening typically better for you? Takes about 15, 20 minutes. Probably like, late morning. It's probably good, like, either late morning or early afternoon because we got to get our kids from school afternoon a toilet. How many kids do you have? Three. Oh, that's awesome. So I've had three. I've had six. Three boys and three girls. Oh, wow. Okay. Okay. So you're busy, so I totally understand that. So do you guys work during the day then, or. No. Okay, I could do. See, I Only today I probably can't do because I'm pretty busy until about. Well, I've got a one o' clock that I could possibly do or I could look at tomorrow around 10, possibly 1 o', clock, because tomorrow I'm going out of town all day. Okay. Okay, so let's. Let's try for one, and if for some reason that doesn't work and we need to look at next week, we can definitely try that. Is this the best number to call you on? Perfect. Okay. And do you have a PIN so I can give you my information? Sure. Let me put it in the text message. That'll be easier. Perfect. Let me know you're ready. Okay, I'm ready. Okay. My name is Tanya. That's T A N Y A. My last name is Hughes. H U G H E S. And my direct number is 713-701-9353. If you could just do me a favor and save that number in your phone. Just with the new robo blockers, sometimes what happens when we call, it will automatically go to your voicemail. You won't even know we called you. Okay. Okay. If for some reason that does happen, I'll shoot you a text and let you know I'm trying to get a hold of you. Okay? Okay, that sounds great. All right, perfect. All right. And it's gonna try one more time. It's K. Catwan. No, Kate. Kate. Son. Okay, so it's just like K A. Got it. Okay, Kate Song. I'm just trying to make sure I got your name correctly. All right, Kate Song. You have a blessed day, and we'll talk to you here around 1 o'. Clock. All right? Thank you. All right, Bye. Bye.
