Tim DaviesCEO Projekt Rising - The expert AI partner for SMEs

AI Automation - The Future of Business & Client Strategies

16 Mar 2026 · 1 min

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In this monologue, the speaker observes that several clients have announced they will stop hiring new staff and will instead prioritize automation, a trend the speaker accepts without extensive commentary. The speaker then explains how their own organization leverages AI internally: their remote management (RMM) platform and ticketing system incorporate AI that automatically surfaces historical incidents for a given device, recommends previously successful fixes, or flags persistent issues that may require hardware replacement. The overall message highlights the growing business shift toward automation and showcases a concrete example of AI‑driven operational tooling.

Chapters

We've openly had a few clients come out and say that they won't be employing any more people. They're going to focus more on automation and things like that going forward, which is, you know, fine. I don't— I try not to comment too much on AI. It's, um, it's something that we use in-house for various bits and bobs. Our RMM system that we use, so like our remote management tools, that uses AI, so it helps us identify problems that have come in in the past. If a ticket gets raised through our ticketing system, um, uh, the built-in AI tool will say, well, we've had the same problem with this device 10 weeks ago, here's how we fixed it. Or, you know, it's clearly still an ongoing problem, just replace it.