A team explains how they talk to customers about AI capabilities that don't exist yet. They're honest when live-video chatbots aren't ready, but confident they'll arrive within 12 months, so they build text solutions now while preparing for the real thing later.
Again, we know because we know what's possible now and because we're so. Up till now we've had our finger on the pulse of what's coming. We enter into discussions some of the time knowing that the technology we need is coming and we're very honest about that with customers. You know, can I have a chat bot that does video and, you know, live video so it looks like I'm actually chatting with someone, an avatar life. And we think, well, no, not yet, but we know it's coming so we can start working on something to give you sort of a live interaction chatbot in text. And we know that the technology is going to be here within the next 12 months to be able to deliver you something along those lines. And that's where it's exciting, isn't it? So we, we are as absolutely right, technically fearless because we are, we know what's coming down the line from, from some of the superb AI companies out there.
EP 60: Why Founders Become the Bottleneck — And How AI Changes Everything | Thea Brook
