Implementing AI solutions in businesses - Identifying pain points and opportunities

It might be quite bewildering to them. You know, what I can do for them. And maybe they've done a bit of googling, and sometimes that can be good or bad. It might make them in a worse situation. That's when it's perfect for us to come in and spend a day in the business understanding what are their pain points, what shadowing almost, I guess to understand the lay of the land, how the business operates, who does what as well, that's important. Sitting down and talking to those that do the admin tasks, but also sitting down and talking to the leadership team as well, and seeing what their goals are. I guess from that diagnosis.