Tim DaviesCEO Projekt Rising - The expert AI partner for SMEs

The Future of Work - How Gen AI Will Transform Job Roles and Specialisations

3 Sept 2024

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A short transcript excerpt from a YouTube discussion on how generative AI will reshape job roles and specialisations. Speakers predict that multiple current roles may consolidate into fewer roles over 5–10 years rather than be replaced one-to-one, and stress that human interaction skills (e.g., phone/video conversations, understanding customers beyond written requests) will remain essential even as AI capabilities improve.

That that leads to, that's going to lead to new roles. And it comes back to my earlier point about specialization versus kind of generalists is, you know, today when we look at how genai affects, you know, how a piece of work gets done, we tend to say, you know, we've got these five roles and each of these roles will be impacted in these ways by Gen AI. In five and 10 years time, we may not need those five roles. It may only be two roles that have now, you know, kind of amalgamated all five roles into two. And part of what we need to do is just figure out what that looks like because it's not as simple as a one to one replacement. That's not what this means.
No, it's not. And I regardless of how good the tools, the capabilities, the models get, even if we do hit this level five that OpenAI are talking about, where you have whole organizations that are AI people, by people and having that human interaction, that ability to pick up the phone, to meet, have a conversation, to get to really understand what the customer wants, not what they said in an email, that's going to be a key skill.