Tim DaviesCEO Projekt Rising - The expert AI partner for SMEs

Transformative Success Stories of AI in Business

23 Mar 2025

Watch on YouTube

This clip is from a March 23, 2025 YouTube interview with Tim Davies discussing AI success stories. Tim describes a recent implementation for a large call center that programmatically selects between two accents for outbound calls (based on customer location) to create more seamless conversations and extract information — addressing high staff turnover and repetitive work.

What's a success story that best showcases the transformative impact of your AI services on a client's operations?
I think the one that's my favorite at the moment is a company that run a call center. They've got a lot of staff. They have really high turnover in those call center staff because it's not a particularly fun job. It's very repetitive. And a solution that we've implemented over the past few weeks is now proving the concept of making outbound calls for one particular call type, initially with two different accents, so that the accent can be selected programmatically based on where the customer is in the country. That then extracts information from a conversation that feels seamless.