Tim DaviesCEO Projekt Rising - The expert AI partner for SMEs

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8 Mar 2024

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Short YouTube transcript excerpt of a conversation featuring Tim Davies and another speaker about putting customers first, making proactive decisions, and how service quality supports business retention and growth (including through acquisitions). The dialogue highlights that faster decision-making increases business progress and that strong service can retain clients after buyouts.

Be proactive, put a customer first and provide a great service.
I think it creates engagement with employees too, because the last thing you need is decision by consensus, where in order to get anything signed off, it has to go through a board of 60 people and then somebody at the top can still go. Well, actually, no, I don't think we're going to do that.
If you'd have made.
The decision six months previously, the business would be further ahead.
Yeah, definitely. And you never know what that decision is going to do and I always look at it. Let Laycoms grow. Yeah, and we've been very fortunate in that way by the hard work we've put in that the little acorns have grown and sometimes they've been sold, so you lose that bit of business. But a lot of time because of the service we're providing, we actually maintain the business when they've been bought out and that company stays with us as well, so we've done really well about it.