Tim DaviesCEO Projekt Rising - The expert AI partner for SMEs

Utilising text messaging and multilingual capabilities for property inspections

4 Oct 2024

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Short excerpt from a YouTube conversation (Oct 2024) between Tim Davies and another speaker about improving communications in property inspections. They discuss using multilingual text messages and voicemails to help non-English-speaking customers, and the broader principle of adding targeted automation to close process gaps—emphasizing efficiency gains rather than replacing staff.

To actually assist them. And it's on a telephone call with somebody who doesn't speak English very well. It's quite difficult to get that across. So it was put forward to us that when we get to the stage where we can utilize the text message and we could actually have it potentially in a language that suits that individual. And again.
You could even leave them a voicemail.
It doesn't matter.
I mean, the capabilities are fantastic. And it's just looking at where are the gaps in the processes and what's the right piece of automation to add to solve those problems. So we've gone from, can we automate the production of a report? To, okay, what's the next bit within the business that it makes sense to automate? And again, it's not getting rid of people, it's just making those people so much more efficient.