Mastering Effective Communication with TJ Walker

Hello and welcome. I'm TJ Walker. Thanks for joining me today. We are live. This is the place for you to ask any question you have that relates to communication skills. If you're here for the first time, I'm tj. This is the TJ Walker Success Channel where we try to help make you more successful in life and business by improving your communication skills and by building your confidence in your communication skills. That's what it's all about. So any question you have, post it. If you want feedback on a video where you're speaking, if you want to critique, you can do it. There's no charge for any of this. We are live. If you want to join me live on screen, I have posted a link to that right in the Community tab on my YouTube channel. So if you're watching this on Facebook or anyplace else you can, the easiest place to find the link is to go to my YouTube channel. Go to YouTube.com just type in TJ Walker success. Then go to the Community tab. You'll see it. I will also post it right here in the comment section where some of you can see it, but not necessarily everyone can see it based on the platform. Now I see some of you have joined me. We're going to jump right into questions today. So if you have a question, I'm going to answer it. It's really that simple. There are no guests today. Very soon we are going to start having a lot of top tier guests on this program and it'll be available to you live, but also recorded videos on demand. But for right now and for most of this week, it's going to be really going deeply into questions. I'll be giving long answers to questions. By that I mean typically eight minutes or more, but also be giving very concise answer, sometimes 30 seconds or less, sometimes 15 seconds or less. So I'm trying to mix it up, being totally transparent with you. I am going to be doing things here that have multiple purposes. I'm going to be answering your questions, which I hope will be useful. But I'm also going to be creating content that will be used by my editors later to mold it and shape it into more polished videos that will be on demand on my YouTube channel, other social media channels. Some of them will be the 8 minute plus range. Other shorts will be less than 60 seconds and quite often less than 30 seconds. So what I'm trying to do here is be transparent with you, show you the process. Because you'll see me mess up, you'll see me forget A word. You'll see me stumble and I don't fall apart and cry and say cut. I just stop and I'll pick up from that sentence. Or maybe sometimes I'll go back to the beginning of the paragraph, or if I mess up in the first seven seconds, I'll just do the whole thing over again. I'm hoping that this motivates you to make your own videos online, to make your own online courses, to be a creator. I'm hoping to demystify this process because really, it's just talking. Yes. There's an art form of the editing and graphics and music and all that. And I'd say I'm not an expert on any of that. There are a lot of very talented people who will do that very inexpensively. Or you can learn how to do it yourself. I've opted for the first path. So that's what we're here today, is to show you my process of what it's actually like to be a content creator, and in my case, a communication skills expert, and what it is I do, how I think about things, how I approach it. Later on, if we have time, I'll be not talking about the Amazon Influencer program, but I'll actually be making videos. And you can see the whole process of how to make an Amazon Influencer product review video, slash ad, affiliate ad, because that's really what they are. We've had a few folks join us today. Joffrey says hello. Good morning from Uganda, the Pearl of Africa. Always happy and exciting to see people joining us from, typically North America, as you would expect, but also Africa, also Europe, also Asia, occasionally Australia we have, and sometimes South America. I have had students from Antarctica, but I haven't had any watching recently. So we're very happy to have a large worldwide audience because something that brings us all together is communication. Human beings everywhere have to communicate. And I'm certainly not perfect in every way, but this is what I do all day long for a living. It's not that I want you to accept it blindly, but I do hope that you can at least listen to me or watch me and think, okay, hadn't thought of it quite that way. Maybe I'll try it. Other times you may say, well, I saw him do it that way. That's the last way I would want to look. That's awful. Now I know how to do the opposite of that. If that's what helps you, then that's perfectly fine, too. Barb says hello. And Barb says, one of your Udemy students asked me where to find your public speaking schedule. So by I mean I'm doing public speaking right now. So what I'm trying to do is 9 to noon Eastern time. We got a late start today. There were some just other emergencies. And I know I have to stop early today because I have a conference call with a prospective client, a CEO of a major technology company. So what we're attempting to do is create a schedule. And I know, Barb, you're not a fan of this yet, and we'll talk about that offline. But what I'm attempting to do is to create a rhythm here where people can more or less count on me. If it's not a holiday or a weekend or I'm traveling, then I'm going to be here with you documenting the journey of a content creator and a communication skills expert. And it's going to be roughly 9 to noon Eastern time. And beyond that, I do come to you not once, not twice, but typically three times a day with three separate produced videos, one long one and two short ones. So I do occasionally give speeches other places and online speeches, which isn't public. If an organization is hiring me to give a speech online to them, I can't invite others. And pretty soon we're going to start doing public workshops again. We'll post that. So hope that answered the question. And a colleague in Korea says, don't forget that I am the only fan in South Korea is our good friend from South Korea who is a communication skills expert in his own right and teaches, I believe, thousands of people in South Korea. I would love for you to come online and speak with me right here and talk about some of the techniques you do in South Korea. I have never been to South Korea. I'm hoping next time I go to Asia I can stop by. I absolutely love Korean food. That and Indian food are my two favorite foods in the whole world. And at one point I did have a partnership with a major woman's university in Seoul who became Media Training Worldwide Korea. This was now more than 10 years ago. So I've had a lot of students and people affiliated with Korea and they have come over to the United States for training with me. But I would love to chat with you and talk to you. Sandish says, hello, anyone with us? I'm going to give you about 30. I'll give you 60 seconds. If you can post a question right away, I'll go to you first. Otherwise, I'm going to go to a question that was submitted to me by ChatGPT. We do live in an artificial intelligence age and it can't replace everything. It's not going to put us all out of business anytime soon, although a hundred years from now, who knows. But it does a great job of gathering sentiment from every corner of the Internet, sometimes with distortion and bias, I'll grant you that. But it also synthesizes things in a way that can give you a different perspective. So that's what I am going to do today is answer some questions that relate to communication skills that were generated by Chat GPT. Sandra says can I join? Yes you can. I posted it in the comments, I'll post it again. It's also in the in the Community tab on my YouTube channel. It's a post to the Link. Streamyard. Streamyard is the platform I use that allows us to have high quality live video to stream not just on one platform but on a lot of different platforms. And it's a way to easily let guests come on, whether I'm interviewing a best selling author or letting you on. So Sandish, if you want to join and post a question directly, that's always better. All you have to do is click on that link I just put there for Streamyard. You then show up on the bottom of my screen. I click a button and I see you and we all see you and we can hear your voice. If you turn your mic on, we can see your face moving. If you turn your camera on, you can always come on and not turn your camera on and just put your voice on if you like. And it's up to you. So that is what we're here doing today. Okay? Any questions you do post, it might not come to you for 10 minutes. That's okay. Post your question and I will get to that. But meanwhile I'm going to dive right into the first question. What are the best practices for delivering constructive feedback to a colleague or subordinate research, according to Chat gtp? Chat GPT says that that is a very big concern with people around the world. So I'm going to hit record. Those of you joining me for the first time I'm recording things through a mixer for things I think my editing team will use later and they need the highest quality. Everything we're doing here right now is also recorded on Streamyard and you'll be able to see it later on a number of platforms, but specifically YouTube. But periodically I'm going to be hitting a mixer and hitting record and it's not because I'm a technological genius, it's just if I had to wait until I got funders and advertisers and sponsors to hire a big team that gets you into a situation where there's a whole lot of chicken and egg issues. And I decided to just hop right in and do the best I can. You'll see, warts and all. Sometimes I'll make a mistake, sometimes I'll hit the wrong button, sometimes I'll think I'm talking to the right camera and I'm actually looking at the wrong camera the way I'm doing it right now. So that's really what we're all about. Okay, so I'm going to hop in, I'm going to do a long form video answering this question. So if you post comments in the next 10 minutes, I won't see it instantly, but I absolutely will see it. And I don't mean to seem disrespectful, ignoring you. So please feel free to leave comments if you want to hop on. You can do that as well. Okay, so I'm going to go to camera one. Hit record. And again, the question is, what are the best practices for delivering constructive feedback? Center myself. Look at my time. So what are the best practices for delivering construct. We talked about this earlier and that's a perfect example. You make a mistake in the first 10 seconds, don't edit it, edit it out. Just hit delete and do it over. Start from scratch. So what are the best practices for delivering criticism and feedback to colleagues? Oh, you need to walk on ice right here. Now, I'm not suggesting you shouldn't give feedback or criticism to colleagues, but you do need to be profoundly careful because there are a lot of ways where you can help your colleague, help your relationship with your colleague, help yourself and help the organization. So I in no way am suggesting you shouldn't give feedback or criticism. But you need to be careful because we are all human beings with egos, with emotions, and they are fragile. All of us, every one of us. There's no exception. So if someone asks you for constructive feedback, for criticism, first of all you should say thank you. Don't just say, I don't know, I don't do that sort of thing. You need to first of all acknowledge them, but please make sure they're asking for feedback or constructive criticism. Now, if you are their boss, that's a separate issue. We'll deal with that in a moment. But the first thing you do want is if it's a peer, a colleague, just someone else in your industry, make sure they want constructive feedback. A lot of people do not want constructive Feedback. And it doesn't matter how good your advice is. It doesn't matter how accurate it is. It doesn't matter that, hey, I'm just being honest. None of that's going to matter. All you're going to do is alienate someone. If you just give constructive feedback, typically, especially if there's even a hint of negativity. Now, if it's entirely positive, sure, no one's going to be offended by that, and it may be very helpful. Now, the thing you read in all the books and the simplistic information is do the donut, give them one positive thing, a little bit of criticism, and end with something positive. And it's not that that's horrible advice. It just is a little too superficial. If you're giving someone feedback and critique and trying to help them, it's very important that you connect emotionally with them. They need to know before you even start that you're trying to help them. And the way to do that is by first asking a few more questions, asking, what is it you're trying to do? Where do you feel you're strong and weak? Where do you feel like you need the most feedback? Because if you just start critiquing someone's dress and they thought their clothes were great and they want critiquing of the message or PowerPoint slides, there can be a huge disconnect. So do some probing with them and really figure out what are their insecurities. They may say, well, I just feel like I look nervous or uncomfortable when I stand up to speak. If they want feedback on their presentation, for example, listen carefully. But here's a chance for you to bond with them a little more and let them know, hey, I remember my first speech. I. I stood up and all of a sudden my ear is sort of twitching and I'm feeling these weird things in my ear because I was nervous. If you share a little bit of vulnerability with your colleague, they're going to let their guard down. They're going to feel like you're a real person, you're trying to help them, and it's not intimidating. It opens them up to your feedback. Now, when you are giving constructive feedback, it does need to be constructive. It doesn't mean everything has to be positive. It doesn't mean you ignore horrible flaws and you just try to make them feel good. That's not actually constructive. If someone is giving, in my case, an awful speech, an awful presentation, it doesn't help them to say, oh, you were great, you were fantastic, you were wonderful. Everything was Fantastic. That's not helping them. So you've got to give honest assessments. But you have to do it in a particular way. For starters, whether it's a speech, a presentation, a memo they're asking for feedback on, a PowerPoint slide deck. Try to look at the whole thing, look at what their overall objectives are. And for starters, even though it's cliched advice, it is true. Start by telling them exactly what they are doing. Well, people think they benefit by saying, oh, rip me apart, tell me what's wrong. Don't hold back beyond, I can take it. Everyone says that they don't necessarily mean it, or if they do mean it, it still doesn't have the impact you want. It creates an immediate defensive mode in most people. So the first thing that you do is you want to isolate and enumerate what their strengths were. What did they do? Well, this isn't just to butter them up. It's not to make them feel good. It's not just to make them more receptive to your insights and later criticism. Although it can do that. It's important because they literally do need to know what's working so they can do more of it and do it again. The problem a lot of people have, whether it's giving a speech or doing an analysis or writing a report, is they do something well one time and then the next opportunity they have to do the same thing, they don't do it. They had this great strength and they forgot about it. So you do a tremendous positive service for a colleague, an executive, by reinforcing the things they do well. If you can help them do more of those good things, quite often that will crowd out any flaws they have. So, for example, if I'm critiquing someone on a presentation and I. And I've seen their whole speech and I've seen them do 20 minutes of question and answer session. Maybe the best part was their answer to a particular question. When they launched into a specific story about how they helped a client who was very similar to the person asking the question. And I could see the person in the audience, their eyes lit up, their head was shaking, they really resonated. I can, in the feedback, say, wow, that story was great. Tell them exactly what the story was, Tell them the reaction from the person in the audience, because they might not have really noticed how positive the reaction was from the person in the audience. So reinforce that strength, reinforce that moment. They can use that to now perhaps put that story into the beginning of their presentation or to use it more frequently. It might motivate them to illustrate their key points with stories on a more regular basis, which would dramatically improve their ability to communicate. So it's not just public relations, it's not just ego management to start off by telling somebody what they did well, it actually is profoundly important in boosting their performance so they can do more of it. You know, life is full of wildly successful people who do one thing. Michael Phelps is athletic, but if he tried to get in the Olympics in a running race, 100 meter dash, he wouldn't do well. He focused on one thing and did more of it and more of it. The more you can help any colleague you work with figure out what are they really doing well in this thing they're asking feedback on so they can double down on it, do it more, put more of a spotlight on that. Typically you will help them. Now, when it comes to criticism, we said constructive criticism, criticism is in there. What is it they're doing that's hurting them? It's important to be strategic here because the problem too often is someone just starts giving a long laundry list. Well, here 89 things I didn't like about your presentation. It's overwhelming, it's depressing to hear that. It's too much information for people to process. And it kind of feels like, oh my God, how do I even start? It's hopeless. Let me just give up, let me just walk off. Quit. You don't want that response from people. So in my case, when I am coaching someone on how to improve their presentation skills and giving constructive feedback, after I've isolated and enumerated their strengths, I typically focus on one thing where I think it's less than ideal, one thing I want them to do to improve it, and then we try to do it right away to improve it. Now that doesn't work in every single skill someone might be asking for feedback on in the office. But the more you can focus on one thing that is less than ideal and then go right to a specific suggestion that you think is realistic for them to try to do, to implement. That's where you're most helpful. If you just say to someone, well, you're really coming across as young and inexperienced, that's a problem. And then you go to the next thing and the person you're coaching is 23 and is relatively young and inexperienced compared to other people in your organization, and all you did is list that, well, what good is that? What are they supposed to do? Are they supposed to dye their hair? Pull their hair out like mine? Are they Supposed to paint wrinkles on? No. So that's not particularly useful. Now, if you want to say something to the effect of you seemed slightly tentative which might make someone doubt your experience. So I would urge you to quickly give your case study about that huge success you had last month that double demonstrates your experience. That would be helpful. It's okay to have some criticism, but you need to give people a specific path for improving. That's what is essential. And finally, it's not that you want to put a cherry on the top or make everyone lovey dovey at the end and feel good, but it is helpful to let people know that, that, hey, once you correct this issue and you do this one thing, you have enough other strengths that when you put it all together, I think you're going to make a great impression or you're really going to excel or these good things can happen. Obviously you don't want to predict now you're going to be the CEO. But if you can paint a path for how their improvement can help them, it's going to make them feel better, number one. Number two, it's going to increase the likelihood that they follow your instructions, that they take your feedback seriously, and that you actually help them. And that is your ultimate goal. Okay, so that is sort of the long version. I think I went just a little over 10 minutes for that. I'm going to do a sort of a short version of that again. If you have questions, feel free to toss them out. Now, Sandis mentioned in the comments section that he's unable to use it through Chrome. I've never heard of that problem. I believe I'm in Chrome right now, so I don't know if you want to do a refresh. And what we're talking about is I'm here and you're watching or listening to me. But if you want to join me live, we split the screen and all of a sudden you see me on half and you're on the other half and we can have an actual conversation rather than this being a monologue. So, okay, now it does look like Sandish has tried. So I see that you've, you're in Streamyard and I click to add you and then it disappeared. So sometimes there are technical issues. See if you can try that again. I will bring you in. But before that I am going to try to do a short version a something that could be used for YouTube shorts, TikTok, Facebook Reels, all that on the same topic. And but to do it in less than 60 seconds, I'll go to camera two. What's the best way to give constructive feedback to a colleague? Someone who really does want criticism? I'm going to redo that one. I didn't like that. What's the best way to give constructive criticism feedback to a colleague? Well, it's not just the old, tell them something nice one criticism and something nice again. That's okay as far as it goes, but you have to have a meaningful connection. You need to really find out what are their concerns, what do they think? They're great, weak, where do they want to improve and then share with them. Maybe you had the same problem earlier in your career. Let them know nobody's born knowing how to do this. Then you can tell them one thing, they're doing well. Now for the criticism part, it's critical that you don't just say, well, you're coming across too youthful. And then go to the next thing and list 10 things. No focus on one specific thing. You think they aren't doing as well as they could, then give them one specific tip on how you think they can improve. That's the way to do it. Okay, so that is sort of the short form way. Okay, now we have Sandish. I'm going to add you to the stage. I see that your microphone is on mute, so if you can. There we go. All right. And Sandra, you don't have to have your camera on, but if you'd like to join us, you can. Some people prefer not to, or they've got, you know, kids running around half dressed and they don't want to, that's perfectly fine. But Sandish, if you can, go ahead and tell us what's on your mind. Happy to hear from you.

Hello.

Hi.

Am I audible?

Yes, I can hear you. Tell. Tell us where are you joining us from today and what are you working on?

First of all, good morning. And I'm not from America, so maybe my English accent is little bit different. So forgive me for some mistakes because I am doing the live conversation at live first time in my life.

You sound great to me. I understand you perfectly and you sound like a lot of my friends and colleagues and profess associates based in India and Pakistan and that. So I'm assuming you're from one of those two countries.

Yeah.

Great, great. Well, your English sounds great and I appreciate you being candid and forthcoming, but also, sorry if this seems rude. Don't do that. Just talk like you're confident and like you, you think this is going really well. Please continue.

Okay, thanks for your advice and I'LL keep it in mind. Yeah, to everyone. My question is that, that media training or maybe these are large scale programs. Maybe a common man like a common man or student like me never get a chance to speak to that much audience like you do or thousands of people, lacks of people. But everybody has conversations in life which are unscripted every time. So is there any.

Is.

Pardon? Sorry? Is there any, any of the key points which we need to keep in mind to make the conversation good and happy enough so that we can converse properly without wasting our so much energy?

Well, the number one thing to do, frankly is doing exactly what you're doing right now. You didn't just sit and watch. You didn't just watch a video and sit back. You didn't turn old TJ on live while you're answering email. You got on and talked to me. That's the number one way to build your conversation skills, your ability to communicate is you hop right in. You didn't script out what you were going to say in advance. You just came on and we started talking. That's really the most important thing you can do to build your communication skills. And don't wait until you're perfect. There are plenty of people, especially in the United States, who study French or German or Spanish for six years, but they've never spoken a word of it. And then they go visit a country where that language is spoken and they don't say anything. And it says if they had never studied a day, and there are other people who never spent a day studying a language, they go to the culture and they go to a country where they speak that and they just spend all their time in restaurants or museums or social places talking to people. If they've got to look at the dictionary, they'll look at it. Or they use an app, but they spend hours a day actually speaking, making mistakes, sometimes ordering soap to eat rather than soup. They occasionally make a fool, but they get instantaneous feedback and they learn and they learn incredibly quickly. And sometimes they become fluent in a very short period of time. My one sister became completely fluent in Spanish because she lived in Spain for six months and spent all of her time talking to Spaniards. She didn't just spend her time talking to other Americans and watching English based tv. She actually spent her time talking to people every day. So that is, that's really the best way to learn conversational skills. Remember, it's not that every conversation has to be so deep and profound. There is an important place for small talk in this world. Small talk just means you're not saying so what's the meaning of life? It's anything that can bond to human beings. Whether it's the weather, whether it's sports, whether it's hey, the coffee here is pretty good. Anything that allows human beings to connect at a personal level. Something positive, light or fun. What is, how many languages do you speak? And what is your first language? Is it Hindi or sans Sanskrit or what is your first language?

So my first language is Hindi and this is my secondary language and I can also speak and understand little bit Gujarati and Tamil.

Okay, so you're way ahead of me when it comes to language skills. That's fantastic.

Thanks for your guidance. And sorry to interrupt but I have another questions which came right now in my mind that you are a media trainer. Media trainer and I sometimes we caught in a situation where we don't want to give them data or specifications about any subject like our personal things and they are trying to make conversation pin to the point asking for data like in me. You have seen in media media also that in interviews they are scrutinizing any CEO or person trying to get information that they want. So is there any polite way to without being arrogant we can dodge a question and make the interview in our own way. Not they running them, they're running the interview but we are running the interview.

So because people come to me all the time and say yeah, how do I control an interview? How do I control an interview? And my response is I don't know. I can't teach you how to control an interview. That's the bad news. The good news is you don't have to control the interview. All you have to do is control your own mouth. I have a rule with journalists. I don't get to. I don't tell them what questions to ask but they don't tell me how to answer. So someone can ask anything they want, but I can answer on my own terms. Now the art to this is doing it in a way where it doesn't seem like a dodge. You want a fair minded person who saw the question, saw the answer to feel like okay, you answered in a fair way. So quite often. And by the way, what you're talking about is a part of media training. It is one of the four fundamental pillars of all good media training. What I do. And there's a lot of different ways you can learn how to do this. So for example, you know, people hire me for a day to conduct media training. That can be 10, $20,000 a day. People might hire one of my associates to do an in person media training workshop. Come to them. $8,500 a day. People might do one of my online media training courses on media training worldwide. Could be 5, 600 bucks. They might take one of my courses on Udemy. $9.95. They might take my complete media training course course on Udemy. And if you're in India, it's typically, and I believe today it's on sale for about $4.95. And the, and the really good bargain is if you go to YouTube and type in media training. Typically the number one or two or three videos is mine. And it's, it's called something to the effect of the complete media training session. It's 56 minutes long and there is about a 5 to 10 minute segment just on how to answer tough questions. And it's completely free. It will cost you absolutely nothing. So if, if you can access YouTube, please go to my channel, type in media training or just go to YouTube in general, type it and you've basically got a whole course and it's for complete, completely free. So I would try that out. Yeah, part of it is to give you a little taste of it. Don't act embarrassed. Don't say, how dare you ask that question. If you said to me, tj, how much money do you make a year? I don't really want to answer for a variety of reasons, but I'm not going to tell you. How dare you ask that? That's rude. That's too personal, none of your business. There's all sorts of things I could say, but then people would remember that, oh, he's touchy about that. He got emotional, it was confrontational. That's not what I would want anyone to remember. But instead I can say it. For strategic reasons, I keep that. I messed that one up. Sorry, we'll do this again. For strategic reasons, I keep that confidential. What I can tell you is my family and I are very comfortable and it warms my heart to be able to help people all over the world communicate effectively, teach people and have a nice living to take care of my family and live a lifestyle that's comfortable for us. I'd answer the question, but I did it in a way that was positive, answered it at some level, but in a polite way, essentially told you, I'm not going to tell you exactly what my income was.

Was.

Does that make sense?

Yeah, definitely. I learned a lot from your advice and I keep in mind and every time try to answer in a specific manner that I don't look arrogant and I can give them some of the little bit data, but I can pass away through questions slightly.

Yeah.

And make the question turn around.

Mm. By the way, we've been, we've had several other people join us. Mansour has joined us. Shreya, they both asked if they can come. Yes. So again, I posted it earlier. I'll post it in the comments section. If you are on another website you might not see it, but if you go to YouTube, type in the TJ Walker success and go to my community tab, you will see the link to Streamyard. If you click that link then you can join me live just as Sandesh has and we can have a conversation and have a real community interaction. So, Shreya, I'd love to have you. We are going to be here for quite some time, for at least another hour and a half. So very much appreciate you stopping by but would love to hear exactly what's on your mind and to answer any questions you have. And also I've mentioned it before, I'll mention it again. If you have a video of yourself speaking and you want to critique, I'm happy to do it. Now, Sandish, I did want to point out one other thing that you had mentioned, which is you don't necessarily speak to a lot of people. If we were talking, you know, 10, 20, 30 years ago, I would know what you meant. But these days anyone can speak to a lot of people all over the world if they just communicate regularly with on social media, make videos and you may have a full time job working for Tata Consulting or wipro, something like that and just decide you want to teach people how to make the world's best biryani and just do a channel and you might have millions of people watching you learning your recipes for Briani. So just because you don't have a huge audience now doesn't mean you can't. I mean, these days, basically nobody starts off with a huge audience unless you're a member of a royal family. Everyone else, we're doing it one video at a time, one day at a time, one new audience member at a time. Speaking of which, if you haven't subscribed to this channel, I'd really appreciate it if you would. Our own research shows that the vast majority of people who come watch even like a video never subscribe. So please subscribe, Sign up for notifications like the video and most important, well, second to most important. Leave a comment Most important of all is to do exactly what Sandesh has done and Shreya has done which is come on in and talk to me and let's have a community. Shreya, thanks for joining us. How are you today?

Hello Mr. Walker. I'm doing good. Thank you very much. How about you?

Fantastic. Where are you from and what's on your mind today?

All right. So I am from India as well. I'm from Hyderabad city, Telagana state and my primary language, my mother tongue is Telugu. Next is Hindi and then again next is English. So my question today is am I audible?

Sir, not only are you audible but you're coming across beautifully. Your English is excellent, easy to understand. And I'm quite envious of your massive knowledge skills of your language skills.

That's a. Thank you. Thank you. I know it's a joke but.

No, I'm not joking. Your English is excellent.

Thank you. You. It's because I studied in an English medium school coming from a Telugu speaking background. So I used to struggle a lot because my school was pretty much in a really good place like where you know, rich kids and really, really good people used to come. And I was from Telugu background like many other students. I don't. I didn't understand. And then they were easily able to communicate with their parents in English and why can't I? So that made me kind of. It gave me a drive to learn English and get better. Yeah. So because in India and all other countries you might know English, it's really important to learn English because it is one of the top languages. So I used to watch movies, read books and all that like many other people used to do. So that's what made me come here. So coming to the. My question today is that. How do I put it simply?

By the way, I have to comment again. Your English is perfect. Your vocabulary is excellent. Your grammar is excellent. Volume, pacing.

Thank you.

Tonality, everything is wonderful.

Thank you so much. But I. I mean when I just listen to myself, when I record at times I. Or when I'm talking to you at the moment, I tend to struggle. I. I get stuck at times when I don't find the right words. I find it. I don't know what to do for that. Because many people speak like you. You speak very fluently and without. Not getting stuck, without breaks.

But time out. Now that's one of the reasons why we're doing all this live. Because it was only about five minutes ago. I was doing. Trying to create a video recording on best practices for giving constructive feedback. And I was seven seconds in and all of a sudden my mind blanked. On the word feedback. And I said I'm going to stop, I'm going to redo it so it happens to everyone. So much pressure on yourself. In fact, if you don't mind, I would like to do. Before I forget, I want to do a quick short form video answering that question because it's such an important one. Mansoor, I see you're waiting in the wings asking to join us. I've posted the link. Please come on in. I do want you to join us. Mansour, I'm gonna. And Shreya and Sandish, I'm gonna take you off for one minute, but I'm not kicking you out. I want to answer that question in a short form video that I can use to be edited later for sure reviewers. So hang on just a minute and I'm gonna mute you as well, if you don't mind. There. Going to hit record. So what do you do? You're giving a presentation and talking. All of a sudden you can't think of the next word you want to use. Do you panic? Do you apologize? Do you start to sweat? Here's the magic secret. Just pause, look relaxed, comfortable. Don't let anyone know you're thinking, oh, what's the next word? And instead, use the first word that comes to you. Anything similar, no one else will know the difference. Okay, so what I'm trying to do there, Shreya, is give someone a little tip. If they just, you know, google the search and they don't want to spend three hours with me or 10 minutes and they just want to devote 25 seconds to something to give them a little tip. But that is what I believe is the best policy, which is don't put pressure on yourself to get the perfect word. Instead, just use the first word that comes to you. Now, I broke that policy a little bit earlier today because the word was in the question and it threw me a little bit for a loop that I just forgot the word feedback. So that's why I wanted to start over again. So, Shreya, if you want to put your mic back on, I didn't want to interrupt you if you had other questions. And Mansoor, we're still waiting to have you on, so if you can join us, please do so. Shreya, go ahead because I think I had cut you off.

No, sir, it's absolutely all right because you gave me a good tip as well. So. And yes, I saw a few minutes ago you were trying to answer to Mr. Sandesh and somehow you. It got cut off. But you said Let me rewind back. And you started your sentence properly so I think I should practice that as well. I will practice that as well.

And just to clarify, we didn't get cut off. There was no technical problem. I just made a mistake. What's a little bit different? If I were in a. Giving a speech to a real audience, not that you're not real but an in person audience or I'm giving a live webinar, I wouldn't have done it that way. I would have just kept on going and not used that word. But today we're kind of doing two things at once. I am speaking to you, it's a real audience but this is also a workshop environment where I am showing you behind the scenes of how do you create polished edited videos to push out on social media. So that's why I did it.

Right, right. Yes.

Great. So did you have any other questions? Oh Mansoor has joined us. Great. But, but Shreya, we'll add him but first I wanted to give you an opportunity for any other questions or thoughts you have.

Yes sir. My main question is that I've been trying. There has been a major gap in my career. It's been two and a half years actually. So since then I got into a very shell kind of zone and I'm trying to get out slowly. I'm trying to work on myself and getting my life back. I could say so but I'm actually, I have this fear of how to answer a question in the interview where they ask why did you have. Why do you have so and so gap? How do I answer it? Properly, straightforward and short. I, I just don't know how to.

So the mate, it's a very important question and you're not alone being concerned with it. Just. And I'll give you some tips but if you could give me a little more background. Were you taking time off to have a baby? School? Taking care of a parent who had health issues? Is there anything like that? Because people do realize and can relate to that and you don't have to tell me if it's too personal.

No, it's not too personal. It's about me. It's my, it's my fault. Why? I, I mean I went to pursue masters abroad but I was all alone basically so I had hard time communicating with people. I had hard time connecting with people so I realized that later on so that one by one the gap got increased and yeah, somehow I just, I lost my confidence and I couldn't do it so I, I just got back to my home country. And since then it's been kind of depressing and stuff but I'm okay now. I'm doing all right. But kickstart my career once again.

What do I, what is your, what is your career? Are you currently job hunting?

I, I did my Bachelor's of technology in computer science. I'm a graduate in btec. Computer science background. I went to London to pursue my masters in data science which I couldn't complete. So that has been a blank or incomplete period in my career so far. So it's a huge thing for me but I'm unable to get over it. So how do I crack this question? Because I know that whatever we tell the interviewer the next question will be based on our response, right? I mean somewhere sometimes. So how do I tell this, answer that and close that question once and for all.

Could you please hang on one second? Mansoor, you're, you're up next. We will be coming to you and I do see, I'm going to mute your mic right now but I'm happy you're here and I just, I want to see if we can help SRI at all and then Mansoor will be coming to you. So. And how long ago did you start your masters and then how long have you been back in your country? I'm trying to think of different narratives that would, you could say in an interview that would make someone say oh okay, that makes sense. And they go to the next question.

In the year to 2021, February. But I got back to my country again in the year 2022. 2022 August. Yeah.

Okay.

And are you two years course I completed for a year.

Okay, and are you applying for programming jobs or what sort of jobs are you applying for?

To be honest, I would like to, since my background is from computer science, I would like to but apply for computer science programming jobs as well. But I lost my confidence completely and would like to try something, you know, not non technical side to probably like maybe gain my confidence and make my way up there from there. So that was, well in that case.

In that case that even makes it easier. So if you're applying for a completely different profession in a different field and they say what have you been doing? You can say, you know, I was studying computer science, I was studying for my master's in computer science and I realized that this is not where I had my real passion. So I started a period of intense study and introspection and thought and that's what led me to this new field that you're in, which is why I'm here. What would strengthen your case? I mean, let's say you wanted. I'm just making this up, but let's say you wanted to work in a fashion design world. If you're applying to work in the fashion design world for a job, rather than saying, well, you know, fashion seems like fun, just say it became a new passion of yours and you've started a YouTube channel and you interview fashion designers once a week and that shows something you've done. It shows your entrepreneurial and that allows you to connect with people. That also answers the question, what have you been doing? Well, I've started my own fashion media company, which is what a YouTube channel is. If you're doing that, let's say you, you did want to go into tech, create your own app. I mean, there are all sorts of programs and AI where you can create an app in a day. It doesn't have to be wildly successful, but put it on your resume that you've started your own app development business. And maybe you are. Maybe you create an app for people going through the same thing you did, where it's an app to help people make career transitions and ask them questions and sends them reminders. And you create it out. You create a website. You, you create some videos talking about it so you have something to show to people, even if they're not interested in the app. It positions you in their mind as someone already in their field, as someone entrepreneurial, as someone who can come up with a concept for a project and implement it and it gets you in the game. That's what I want. So you don't have to create an app. You don't have to create a weekly YouTube show. Those are just examples. I want you doing something where you're showing a prospective employer, I'm already in your industry. I care about it. I didn't just wake up this morning. Oh, this will be fun. I've been thinking about it a while. I'm already networking with people and I'm already learning. That's. That's what I want you to focus on. Give some thought to that and come back next week and let us know if you've narrowed it down at all. We have to switch to Mansoor now, who's been waiting patiently.

Thank you so much for your advice. This has been really helpful. Thank you. And I also want to. I'll definitely work on this one. So basically the gist of it is to do my background work and prove myself that I am already in this Industry. I'm not new to this so that it will strengthen my application.

Definitely.

Yeah, that sounds really great. Thank you. Thank you sir. And I also want to add that I have already bought your course on Udemy, so I've started that as well. So great. So far it has been helpful. So thank you so much.

Which, which course are you in?

Like I started with the basics communication course.

Okay.

So that I had to strength. I. Because you know, there's always room for improvement. I wanted my foundations to be stronger than ever. That's why I started from the basics and I'll move on further next.

Okay, great. Well, I hope you find it helpful. I do have a job interview skills course I think might be really helpful to you as well.

I'll also check on to that. Definitely.

Great.

Thank you so much for your time.

Thanks so much. Take care and feel free to stay on. You can stay in the room with us. There's no problem. Mansoor, how are you today?

Sorry. Good morning sir, this is Mansoor from Afghanistan. Nice to have you in this communications myself. I'm proud to have you.

Great. Well, thanks so much for joining us and it's always good to talk to our Afghani friends. One of my closest colleagues, JM Ektiari, who's also a co instructor with me, lived in Afghanistan his whole life until, you know, the events of a few years ago. So I want to hear from you and what's on your concern right now. But I'm also interested, what's life like in Afghanistan right now?

Thank you so much. Currently we are in a good and safe situation. Currently the government's working for the benefit of the people. So actually we don't have that much problem. Everything is going well. What about in your place? So everything is good.

Well, when it comes to government and politics, you know, we. There's entire channels and I could tell you for the next 15 hours of things I don't like about certain political parties and developments here. But I. But that would be a different channel. So I, I can tell you.

Exactly.

Exactly.

Yeah.

Now and in general in the United States, unemployment is lower than it's been in 50 years. The employment rate of people, adults has never been higher. The stock market's doing so by many, many indications. You know, inflation is now low again, by many indications. Things have never been better. But also things are highly polarized here. But forgive me for getting us off track. Tell me what's on your mind today. What are you focused on and how can we help you?

Thank you so much. My question Is that currently I'm working in one of telecommunications company myself. I have 22 years working experience and telecom sectors. My question is that we are experiencing different customers in our customer service point with different ideas, with different.

Whoops. So I lost your audio there for a minute Mansoor. I don't know I'm going to mute you and unmute you sometimes that solves the problem.

Problem.

I'm hitting hitting mute now. I'm hitting unmute. I hope we didn't lose you. Are you there?

Yes, yes I'm here.

Okay, we lost your audio for a minute so please continue.

I was asking that currently I'm working one of the telecommunication company. We are experiencing different kind of customers in our service point. Like most of the people are uneducated. Most of the people, they don't know about the using of the professional technologies, how we can support those kind of clients or those kind of customers. Thank you.

So you're saying the challenges as a telecommunication company you have a lot of customers who perhaps can't read their bill if you send them a bill or they have questions but are not literate. I mean this is a challenge every, everywhere in the world and I mean literacy in the United States for example has gone down since its peak in I think the 1970s. So it is a challenge. And that's why, I mean that is one reason frankly why there has been such a push for video. So many businesses are using video because there are so many people in the world who never learn to read or can't read or have dyslexia or other problems but can understand if someone is talking to them in their language. So one of the solutions is to not commune, try to communicate text only. It, it always shocks me how many websites and businesses that are often about communication and sometimes even about video and you go to their website and everything is text. If you're about video and I mean if it's a telecommunication company, you're about people's voice. You're not a newspaper. Why not communicate in a either audio manner with voice or video rather than text. So I mean that would. Without knowing the full extent of everything going on in your company, my first blush answer is do not make text your default medium of communication. Make video your default, then add text to it. Because so many more people can understand someone speaking to them in their language, in their dialect, using their vocabulary. If they can go to a website, if they have Internet access. And that can be another issue. I know in Afghanistan if they can see and hear your message, it's much more likely to connect with them and sometimes you have cartoon videos, explainer videos. Graphics can be very powerful for these situations. Hold on one more. I just want to let Hisham know. Yes you can join us. All you have to do is click the link that I have posted and I'll post it again and you can come right on screen. We'd be happy to have you.

Hish exactly.

So thanks, thanks so much And I just want a couple of you have. Oh Sandish just wrote to me saying thanks she had to to leave and thanks so much for saying that Sandish, we're glad you're here. So Mansoor, can you give me, can you give me a little more background? What's the most common problem you have communicating with the customers with literacy issue?

One thing is lack of communication is lack of knowledge because most of our people doesn't have too much knowledge and they are not much professionals because in technology is Almost during this 20 years launch in our country so we need more renew educations we need some more trainings. One thing I learned from your this communication that beside text we have to use video. This is the best option for us and this is, this will make us you know our business brighter. You know it is too much Good. Appreciate it sir. Thank you so much.

And is the problem right now primarily about being able to recruit the employees you need or is it because your customers are upset because they didn't know they were supposed to pay their bill at a certain time because they can't read their bill? What's the primary source of tension or conflict?

There is no specific conflict. We, we are, we are not in that situations that you know people, people come and make conflicts but we control everything. My question was that before that how we can you know solve the angry customers, you know those customers who are too much angry and coming you know before solving their problems they're too much hungry. You know communication skill is a part of this, this, this in our life. So this is, this is my question. Thank you.

Okay. It's something that I've been giving a lot of thought about reading other experts. I'll be, I'll be doing a review of a new book by Charles Duhigg about communication that deals with this issue a lot. Let me, let me try to do a, a more in depth answer to that and Hisham if you don't mind I'm going to put you on hold for a minute. I do want you to come on I'm going to just go on the screen myself. I'm not kicking anyone out but Mansoor, I want to give your answer, your question some serious thought for a minute. So I'm going to do an answer on that. I'm not kicking anyone out but I'm putting myself on on full screen for a moment so I can give serious thought to that. And I'm going to switch to camera one. So what's the best way to deal with an angry customer? They're on the phone, they're yelling at you and the first reaction is just yell back or hang up. The problem is if you're a big major business, you can't do that because it's going to create more problems. They're going to call back twice as angry. And hey, they are the paying customers. The first thing you have to do is listen. Now this isn't necessarily pleasant, but you need to listen to them. The second thing you've got to do is spite the urge to debate them. You may have all the facts on your side. You had to cut off their service because they didn't pay. But if you just throw that fact out to them right away, you're just going to escalate things. They're going to get angrier and angrier and angrier. So telling a customer why they are wrong isn't going to help resolve the dispute. It's not going to diffuse tensions. Most important, it's not going to get rid of them. They're going to keep calling back again and again and again. So you've got to fight that instinct to tell them why they're wrong. You have to fight the instinct to just provide rational facts. Because if someone's calling you up and they're angry, well, what is anger? It's an emotion. They're not calling up typically factually laying out numbers in a calm, soothing, professional voice, are they? They're calling up angry. You can hear the tension in their voice. You might hear extra volume in their voice. So we can't ignore it. People get angry. We're all human beings. I get angry, you get angry. Anger is a part of life. And if you have the job of talking to customers who are angry, you need a solution that works for them and for you. So the first thing you've got to do is realize that there's emotion there. Part of what will diffuse the emotion is to listen to them, really listen. I don't just mean saying huh, huh while you're checking email and writing nasty things about them on the report. You have to listen to it periodically. You have to say, let me make sure I'm understanding. And then you have to play back in your words, synthesizing what they are saying. You're not just mimicking them. You're not pandering to them, you're not agreeing with them, but you are telling them back a summary of what their complaint was. But even that's not enough. You've got to then say, did I understand you correctly? Did I get it right? You need to wait until they actually tell you that you got it right. That's very, very important. Once you do that, they are going to feel respected, they are going to feel listened to, and some of the tension is going to be gone. It doesn't make everyone happy, but it solves some of the problem and it puts them in a mental state, in an emotional state where they are much more likely to listen to you. You do need to express some sympathy for them feeling bad. Again, it's not the same thing as you agreeing with them. You're not agreeing with their facts. They may have the facts wrong, they may be 100% of the wrong, you may be 100% right. But if you want to deal with this consumer problem, you have to recognize that's how they feel. Make sure that you understand their sentiment. Express some sympathy for the fact that they're feeling bad. Now. Now is the time when you can bring up something of a factual nature that could help resolve their problems and to do it with a polite, respectful tone of voice. Now, you can try to match them. If they're yelling and screaming, you don't want to yell and scream back. But if they are speaking slowly, you may want to slower your speech patterns. If they're speaking softly, you can soften your speech patterns. This will make them feel more comfortable with you. We're not trying to manipulate them. We're trying to calm them down so we can have an honest and fair discussion to resolve their dispute. So try to do that and try to figure out, is there some common ground? Is there a simple solution? Sometimes if someone is in the wrong, they forgot to pay their bill and now they're upset. You cut their power off if you simply listen to them and acknowledge, wow, I can understand that must have been devastating when you had your entire family over for dinner and the power went out and everyone had to eat cold food. You can sympathize with that. And the mere fact that you sympathized may make them open to the idea of, okay, I got to pay my bill on time, and okay, you're going to pull out your credit card, we can turn it on right now if that is the potential solution. So try those techniques and realize when you've got an angry customer, it's not a time to consider yourself a debate star. Debates don't win. It's not a time to bombard someone with facts. It's not anything you're going to win by proving someone they are wrong. It is a time for communication, for empathy and for bringing people together for a mutual resolution. Okay, so that was sort of a long form answer to that question. I want to just do a 30 second version of that. Okay. And then we'll get back to the questions in the queue and I'll be right with you. I'm going to hit mute and I don't mean to be disrespectful, but I just need 30 seconds of this. What do you do if an angry customer calls you and they are irate? Well, here's what you don't do. You don't debate them, you don't tell them they're wrong and you don't bombard them with facts. The first thing you have to do is really listen to them and prove you're listening by summarizing what they're saying. Then you got to ask them, am I understanding you correctly that has to happen before anything else good can happen? Okay. All right. Sorry about that. So again, what I'm doing, for those of you joining, it seems kind of choppy what he's doing. This is a workshop here. This is an open workshop where I'm showing you how one content creator creates content. We are live and I'm here for you now, answering your questions. But I'm also creating videos, short form, long form videos that my editing team can take and polish up and add extra B roll and special effects and music that can be distributed across social media to reach a much larger audience and to have more of an evergreen quality to it. Okay, so Mansoor, I wanted to give you a final opportunity to speak and turning your microphone back on. And Hisham, you're up next as well. So I very much appreciate you waiting.

Thank you so much.

I just want to say hello to Cameron too who is stopped in and watching from Facebook.

Okay, so much, thank you so much for the nice presentations. Honestly speaking, during this, my 22 years career I haven't, you know, seen such kind of, you know, communications which you have done, you know, physically to for a haz. Thank you so much. Next time I will ask my other friends to join and we will make this page, you know, very professional and ask more people to join and learn something about their life, about their businesses, about their communications, about the cultures and everything is in communications. So thank you so much. I will if I have time on daily basis I will join and I will share my own experience and I will share something news for you know other audience for myself. Thank you so much.

Great.

Well Monster, thank you so much. Really appreciate you stopping by, appreciate your time and yes invite your friends. Come back and please share the produced videos as I typically put two short videos one long form video on my YouTube channel every day. So if you could subscribe and and like and frankly leave comments and questions on those videos that is what is most helpful. So for sure thank you so much. Appreciate you stopping by and you're welcome to stay in the room as well. Let's go to let's see Hisham, how are you today? Let's put your mic back on. Hi.

You hear me right?

Yes, loud and clear.

I appreciate like joining with all of you especially you TJ and I start like the first course from Udemy from you like in 2019.

Oh wow. Five years ago right.

Was like the complete creativity unleashed your creativity. Something like that.

Okay good.

And I start to know about self speak program and I use it for a while.

Oh good.

But but the problem of my I have I had a problem with like with full time job and we don't if I don't have full time job or if I had it like before before like three years I was like having problem when like spending eight hours every day when like working for others and you don't have like lots of time to thinking about what do you want to create or something like that. I am software developer.

I'm sorry I didn't and I haven't apologize I I didn't hear the last thing you said and I want to make sure I'm I am software.

I am software developer and I have like ability to create something always new and also like I start like as a full time job a Software developer from 2016 and I have like a lot of ideas I start in a lot of these ideas but I never finish it like always like I start and making like maybe 90% 80% from the idea but I never like become like finish it at all or like be satisfied about it and this is make me like annoying I spending a lot of times for create something always and maybe I have like I had now more eight big websites and now also I have like list trust of myself like I don't have Self confidence or Monken maybe. I have like little bit of.

Scared.

To not finish this idea. My idea. Like it's about like a huge community for collecting like Arabic language in different delegates like Amia and Fusha and every. Like and every.

I apologize for interrupting. Where are you based? Where do you live?

I am living in Jordan.

Jordan, okay.

It's Middle east country in the border.

Media training. We just conducted a media training there last year for the United nations and my colleague just Todfeld had a wonderful time there. Unfortunately, I've not gotten there yet. I've been to Lebanon and the Emirates and a few other places. But hear me out a minute. Because you're creative. That's great. I'm creative. All human beings have some level of creativity. It's a part of your identity. Well, Seth Godin is a very famous author in America and he has an expression he loves to use. He says real artists ship. You ship your product. There are exceptions. I mean, Michelangelo was famous for quitting after 80% and not finishing paintings and not finishing a lot of things. And it. I'm sorry, da Vinci. I'm talking about da Vinci, not Michelangelo. Michelangelo did finish. Da Vinci was famous for starting things and starting doodles and not completing. But most artists who have a real impact, they finish. They finish their product. Picasso finished 50,000 pieces of artwork in his adult career. So he did a lot of quality stuff, but he did a lot of quantity, too. I would ask you to look back of all the projects you've started in the last eight years or so, think about it for the next day or two, come back to us on say, Thursday, and I want to know what is the one project that you think you could actually finish in the next month that doesn't depend on creating some huge community and things beyond your control? What are, what's one project where you could finish it and say, I've done the best I can. I've unleashed it on the world. Whether it's a website or a new podcast or something. You've, you've, you've launched a book. It could be a, you know, it could be a PDF book that you want to sell on Kindle that's 35 pages long. And it's all about advice to people on how to be a creative person in the IT industry. But I want you to pick a project, make a commitment that you're not going to do anything else in your free time. You got to do your day job, you got to sleep, but you're going to focus every energy until the Project is up, out, and you've shipped it to the world. Make a commitment to do one thing.

Because even.

Even if it's a book and everybody hates it and nobody pays a penny for it, this is going to give you confidence in knowing I can complete a project. And it's also going to give you a sense that, yeah, I can ship things, I can share my creativity with the world. Because so much of what you're talking about, and I don't mean to psychoanalyze you, but with a lot of people who start things and stop things, they're perfectionists. They called. They say I'm a perfectionist. Well, it's not perfect. I don't want to release it. And really what it is is fear. I'm fearful that people will criticize me. I'm fearful it's not good enough and I'm going to get criticism and it's holding you back. Create an online course. If nobody buys it, you haven't really lost anything. I've created a lot of courses on Udemy where I've made no money. And you know what? It's okay because it was a part of the learning process that helped me get to the point where I could sell a lot of courses for a lot of money. So, I mean, that might be a good project for you because it's not dependent on creating a huge community. If you have a cell phone that has a video camera, you already have all the tools you need make it. And if it could be 30 minutes long, it only has to be 30 minutes long. If you want to be on a platform like Udemy, it's five lectures, five or six lectures for a total of 30 minutes. You really could do it before you go to bed tonight if you wanted to. But that's my advice. As a creative who feels stuck, pick one thing, ship it to the world, and start getting feedback. If I had waited till the point where I worked out all the kinks for my studio and my audio and all this and waited till I had a perfect team, I wouldn't be here today doing this live show. I still have not figured out why is this light green, and that one just turned green when I. And now it's blue again. I haven't even figured out how to make things perfect or even really high quality. But I said, you know what? Let me get out. Let me put something out there, start getting feedback. And some of you are annoyed by my lights and some of you like it, and I'm still trying to perfect and make improvements and Change as we go. So is that something you'd be willing to do? Oops, did we lose him?

No, no, no.

Oh, there you are. There you. Okay, so is that something you'd be willing to do?

Yeah, the, the. The problem of mine is like I wanna to do something perfect and maybe I scare from criticize.

Yeah. So I'm here to tell you there's no such thing as perfect. There's never been a perfect book, a perfect Movie, a perfect YouTube channel. Every one of my online courses is filled with imperfections. If I waited until I could do a perfect course, I never would have started. But I have almost 2 million students. I've helped a lot of people. I'm glad I didn't wait till it was perfect. What you're talking about is insecurity. We all have some insecurities. Okay, so everyone has some. But when you say it's got to be perfect, really what you're saying is I'm afraid of criticism, so I'll play it safe by not ever showing people my work. You got to get over that and you've got to put something out there. You know, I've done courses before. They got horrible reviews. You learn from it. I have a course, one course in particular on how to enjoy wine. I think I've made $5 in 10 years on that course. People don't like it. Is it a perfect course? Obviously not. Do you, Is it harmed me in any way? No. Did I learn some things? Yes. So you got to tell yourself you're not being a perfectionist, you're just hiding and being insecure. You got to get over that, create something and put it out there. You know, you could do a five page, I think it's called Kindle Shorts where it only has to be a couple thousand words. Put it out there and promote it and tell people on LinkedIn and other places.

Sorry for interruption tj but also I have like problem with the dealing with my time. Like I always like decide to sleep early as possible, like 8:30 or 9 and walked up very early to start work in my full energy in my creativities on my product. But always like I feeling there is like people having like access to my life to waste these things. Like when I going to work eight hours, always like my manager looking to do extra work hour and we need to always to having like more debates.

Or.

Like annoying conversation to tell them like I don't walked up.

Let me ask you something. I. I don't mean to sound unsympathetic but do you ever look at social media? Do you ever watch YouTube for entertainment?

In the, in the, in the bust, I was like, I was having like, no destruction. But these days, like, I feel like lazy and I spend like maybe more one hour in social media or something like that.

So I want you to do this. Here's what I want you to do for the next week. Don't go on social media. And I'm even okay if you don't watch any of my stuff. Just block out the time and say, darn it, I'm not gonna do anything, anything until I finish this one project and hit publish or send it out to the world. I don't care what it is. Write a book, do an audiobook, create a simple 30 minute online course. I guarantee you, if it becomes a priority, you can finish it in the next week. Guarantee it. You've got time. If you're, if you're commuting to the, where you work on your bus ride, you can write out the script and the outline instead of spending 45 minutes on social media. In the evening, you can record yourself doing videos. And maybe you, maybe you make a course on how to avoid procrastination or tips for perfectionist. And then, you know, quickly read four short books on it, synthesize, summarize, give your own examples. But you got a choice. Are you going to focus on saying about the past and your problems, or are you going to focus on the future, trying to do one thing better and smarter to help you become happier and more fulfilled because you don't want to be on your deathbed saying, I wish I'd created that. I wish I'd tried that. I wish I'd written this book. I wish I'd created this app. You don't want to be there. You sound like a young man. But you know the clock is ticking for all of us. So I want you to create something. Please do it. Okay, I've got to hop onto some other questions, but Asha, please check back with us. I am concerned. I do want to see you really enter the realm of being a creator, where you share your works with other people. Don't tell yourself you're a perfectionist because you're not. That's just an excuse to protect yourself from criticism. Let's get something up and out. Okay, thanks so much. We've had a few other questions and comments come in. When did you find. Shreya asked, when did you find your passion? 1. I was born naturally shy. I was the quietest kid in class. I was the Worst kid at knocking on doors, selling magazine subscriptions and candies for fundraisers. It wasn't until I sort of got interested in student politics when I was in the seventh grade where I sort of saw the connection, oh, I'm interested in running for office. And one point I wanted to be the President of the United States. So I really saw where communication skills are supremely important, if not the most important, important skill to have. So for me it was sort of early on and you know, 12, 13 years old. And then ever since I've had a fascination with media, politics, communication, and it just has built on each other. Now I've tried a lot of different things. I've been a political talk show host, failed miserably. I've been an online web entrepreneur, creating things similar to the huffing post and failed miserably. But always the connective tissue was communication. And it's something I just enjoy reading about and learning about as it develops someone as a human being. So that and personal development are really my passions. But you can develop new passions at any point. I was having lunch with an old friend yesterday. He was laughing at me because I was telling him about my new passion for playing pickleball. Just started playing that in the last couple of years. It's only recently become a popular sport here in the United States. So you can develop a passion for anything. And about five years ago, I developed a real passion, a deeper passion for personal development. Now, I've always had a passion, an interest in personal development. But I got to the point where I was reading almost a book a day of personal development experts and then creating online personal development courses. As one of our friends visiting earlier today came into my complete creativity course. So I do have a lot of courses on that. Although I'm primarily known as a communications guy, I do help people in areas of building their creativity. Strong habits, discipline, focus. I have courses on all of those things. And if you are interested, if you go to my bio page or if you on YouTube, you'll see links to all of my courses. You'll see links to my UDEMY channel and my media training worldwide channel. And you can see all the topics that I teach on more than 200 courses. So please take a look at that at some point if you are interested in a little more structure than what we do right here in these live sessions. Okay. Shreya also says, I have a question for you. When and how did you find out you want to do what you are currently doing? I guess that's kind of a follow up question. So it kind of relates to the same thing. Part of it is failing at other things and then coming back to something you're good at. So I did have an interest at an early age, certainly when I was in college of being a successful media training consultant who works with presidents and prime ministers around the world. And I have done that and continue to do that. So there was a part of that, but it's, but it's taken a lot of different forms. A lot of different forms. I'm happy to be here with you today. And in some ways it's much better than I would have imagined back in the 80s when I thought, wow, I just want to be on CNN and be on this show, Crossfire and Debate that had at the time almost an exclusively U.S. audience. Well, now I'm able just today we've talked to people from India, from Jordan, from Afghanistan, and we're reaching a very interesting international audience. So that's even more enjoyable than what I would have imagined. And it's a lot of fun. Oh, Tick Tick stopped by and said hi, and I saw that you popped in to the waiting room, but popped out. So if you want to join us, more than happy to have you. And let me see comments if anyone else came in. Cameron stopped by. Cameron, good to see you. If you have any questions or comments, please you can type them. You can also come into our green room through streamyard and join me live on screen, as so many folks have done already today. If you're just here right now, I know I've already posted it, but it gets easy to lose. I just posted the link again, so if you want to join me, you can do so. I do want to take a moment to thank you for joining me live because you have a lot of opportunities and a lot of options for spending your time. So I want to thank you for spending time with me today, learning about communication skills, being a part of a community, because you could be watching Mr. Beast and I, I like Mr. Beast. He's very entertaining. You could spend your time listening to someone doing political rants, telling you how awful the political party you don't like is and how wonderful your team is. That's a popular thing for people to do, ultimately. Is it edifying? Is it really creating growth most of the time? No. So I'm very appreciative of the fact that you're here trying to learn, trying to make something better of yourself and be a part of the community. I would ask if you could do one thing for me and I'M not going to ask you to hit the Super Chat and give me two or ten or fifty bucks as somebody did for me yesterday. Really happy. I've never had a Super Chat gift before, so thanks for that, but I don't want to spend a lot of time begging for money. What I would ask you for though is a little help and something that doesn't cost you any money. So if you can like this video, if you can hit subscribe to my channel now. I'm happy for you to subscribe or follow on any social media platform. Right now we're streaming on Facebook, on LinkedIn, Twitter, X YouTube and Twitch, but I am primarily trying to focus on building my YouTube channel. The reason for that is YouTube just makes it easier for creators to really grow long term to get sponsorships, advertisers, brand deals, monetize a channel a lot of different ways. So if you are watching this from some other platform, you would really be doing me a solid. If you did hop over to the YouTube channel and just typed in TJ Walker success, you'll find the channel and that's where you can subscribe to it. Sign up for Notifications Leave Comments I mean, one of my frustrations is we get so many great comments and questions on these live streams. But then if you're just going my channel, if you can even find the lives, you don't see the comments and until it's in live time. So if you watch the first couple of minutes, you wouldn't even know there were any comments. You'd have to either scroll all the way to the end of the show or watch the thing in real time. So again, I'm happy that you're leaving comments here, but if you could perhaps just go to one or two other videos on my channel because I typically post three a day in addition to these live streams and leave a comment. Better yet, leave a question. And that would be profoundly helpful. So there's a lot of different ways of reaching. You can always email me. Contact information is right there on my YouTube page. You can leave comments on any social media. Sometimes people even call me, although that's not my preferred way. But there's a lot of different ways of connecting. I'm certainly trying to make myself as available as possible to people, to connect, to learn, to get feedback and to be a part of a community. So that is what we are all about. Okay? And I just want to make sure I don't have to sign off early today because I do have a couple of calls, some with a major corporate client prospect. And so I'm doing something I wouldn't do regularly on a live show. But as I've told you at the beginning, what we're doing here is a little bit different. It's kind of a workshop. I'm sharing with you the process. So the process is I'm making short form videos here, I'm making long form videos here. I'm sometimes making a mistake and redoing it. And I'm also doing a live feed and I'm my own mixer. I'm doing the production as we go and I'm not doing editing here. And I'm also, in a sense, multitasking because I have a call on Zoom in 55 minutes where I'm talking to a major client prospect about doing in person training. So these are all the things that sort of go on in my business. Every business is a little bit different. But one of the most exciting things these days is there's so many ways to make money and make a living beyond just getting a traditional job. Now, I've had traditional jobs before. Big corporations, a big government agency, one employer. You show up, you work, you get a paycheck at the end of the week or the end of the month. And I don't want to sound like I'm anti that or that's always a bad thing, even though I haven't done it in a long time. It's great for a lot of people. There's often more stability, there are often more benefits that way. But to me, what's so exciting about this modern era we live in with the Internet and all, all the opportunities with social media and so many platforms and apps, is there's almost an unlimited way of making money and helping people. If you are creative and you're not afraid to fail, if you have a cell phone and some access to the Internet and you are creative and you're willing to fail and learn things and try things a little bit differently. I think almost anyone can make an income, at least the median income of their society. And I think people who really think long term can do a lot better. I'm not promising everyone's going to become a billionaire. I'm not Elon Musk. But I do think there's so many opportunities. Selling your products, selling your service, selling your expertise, monetizing views, podcasts, online courses, PDF. There's so many ways creative people can monetize their expertise without having to hop through gatekeepers. Because that's what I had to do the first 20 years of my career is try to beg TV stations and beg radio stations to let me on and beg traditional publishers to put publish my book. And thankfully you don't have to do that and I don't have to do that anymore. Let's bring on. So Adam and Shree have. Shree has hopped back in. Adam's with us. Adam, what's on your mind? If you want to unmute your mic, we're happy to hear from you. Tell us. And appreciate you stopping back again. Adam's been one of our regulars.

Yes, sir. How are you? No, just wanted to say hi. So.

Hi. Well, very much appreciate you stopping by. And what are you working on right now? What are you most excited about?

Well, right now I am studying. As I told you before, I'm in the last year of high school, but I'm excited to after school, of course, after exams to focus on work. I'm a video editor and I would love to create new project. And as you just explained that now with the Internet, anyone anywhere with the creativity enough can, can, can have an impact on the world and make, as you said, at least the average income in their society.

And so what's the, what's the ultimate dream of your friends in high school today? I mean, when I was a kid. This is a long time ago.

Yes.

You know, people were still thinking, oh, I want to be a professional athlete when they were younger and virtually nobody gets to do that. Or they thought, I'll be a successful lawyer or doctor. And then it became, you know, when I was in college, sort of the ultimate was the big job on Wall street where you work 180 hours a week for a big company so that by the time you're 4, 40 and you're completely exhausted, you've made 10 or $20 million. What is your, what is your dream? What's, what do you really consider making it and your friends, your peers that you respect?

Well, for people in my school, most of them, they have different interests. Some wants to be a doctor, some wants to have their own business. Some wants to be an engineer. Me personally, I would love to have my own business. Perhaps a surface like services business. Yeah, I think it's, it's, it's all about if you have a plan, anyone can dream, anyone can say, oh, I want to have a business or oh, I want to do that. But if you have a plan that you know, oh, okay, I'm gonna study this year. I'm gonna get this grade in order to go to this college. If you have a plan, I think you might actually achieve that go goal because so some people in my school have a, have like a goal. I want to be a doctor. But they are failing. And some say, okay, I wanna, I wanna be an engineer. And they're actually focusing on studying in order to get the degree in order to become an engineer. So.

Yeah, and forgive me if I'm wrong, but you already have a business, don't you? You have your own editing business.

Yes.

So that's fantastic. I mean that to me, that's what's so exciting about being young today. When I was your age, I mean, my greatest. I had all sorts of lofty ambitions, but as far as what I was doing in high school and summers in college, it was, you know, one summer it was pulling slime off the top of a pond for minimum wage. One summer it was working at an amusement park, standing around at a store, making, I think $2 an hour. Something, you know, really wasn't just because of inflation. Even back then it was virtually no money. So it's, it is an exciting time to be a young person. Very much appreciate you stopping by and saying hello and looking forward to working together and getting some. And seeing some of the, the fruits of your editing expertise.

Absolutely.

Let's switch gears and talk to Shreya. And then what I am going to do is not talk about Amazon Influencer, but I'm actually going to make some Amazon Influencer videos today. Okay. Shreya, did you want to join us or have anything else to say?

Yes, I have another question. Am I audible, by the way?

What's that?

Is my voice audible?

It's a little bit hard to hear. If you wouldn't mind speaking. Speaking up. How far away are you from your microphone?

Oh, I'm so sorry. Is this all right?

That's better. Much better. Thank you.

Okay, that's cool. So my question was related to the previous question I've asked. So every human has ups and downs in their life. So as you mentioned earlier that even you had few ups and downs in your career. So how did you. In terms of financial part, how did you manage? Or my question was how did you deal with your fingers? Also with money related kind of, you know, like for example, where I am right now, I have, I don't have much money, bank balance in my account right now because I'm not very good at my career point at the moment. So how did you deal when you were younger and how did you get out of it? I'm sorry, I'm unable to put this question.

Sure.

But I Will get better.

Okay, I'm gonna, I want you to stay in the room, but I'm just gonna go full screen a moment because I have talked about this before, but not lately. I'll just be candid with you. So how do you really cope with setbacks, financial failures? You have big dreams for yourself, you think of yourself as creative, but sometimes everything turns to nothing. I mean, I was a relatively old man. I was 39 years old and I woke up one day and I had maybe $400 in the bank. I was living in a Florida flop house in Queens, New York, next to the airport. It was loud and noisy and I'd had yet another big failure. I'd had syndicated TV show go bust. I'd had a syndicated talk radio show go bust. I'd spent the previous two years running an Internet company that was aggregating news and commentary with celebrities. And I had all these great visions of, of being a dot com billionaire. And the whole Internet bubble burst. This was almost a quarter of a century ago. And at that point my family had no financial means to support me. I hadn't made money in two years. And now my big dream of huge media mogul success, Poof. What do you do? And at that point, I was lucky in the sense that I had no safety net. I had to really start from scratch. So all I had, my only possessions were a simple old computer, a dial up connection made those sounds, and I was in a flophouse. I was sitting on the floor, I didn't even have a chair. And I had one old VHS video camera, the big bulky ones with the big tapes. And I said, I got to make a living, my family can't support me. I have $400 to my name, which will barely cover a part of next month's rent. It's do or die time and I don't plan on dying. So what do you do? So then I asked myself, what's everything I'm interested in? Well, I like talking about politics and I like hosting shows. I mean, this long list of things I was interested in and pretty good at. And then I made a list of what are things people have actually paid me for in the future or in the past. And people had paid me. I had done media training and public speaking training on the side before, not really serious, but freelancing. And I put a list of that. And then I put what's a list of things that might be of value to people now? This was before YouTube, anything like that. And I thought, well, I could make a video Interview with people and make a video press release and put that online and you could download the video after 10 minutes and watch it. And I thought I could make an audio interview with people because I had interviewing skills and I'll do that and download it. Said all these great ideas and I put up a website and I listed about 10 different services I could do. And I just spent 18 hours a day sending emails, occasional phone call, trying to get business. And I didn't have any distractions. I mean there was no social media really. I don't even think Facebook focus around yet. I didn't have to worry about going out to dates and dinner. I had no money, didn't have a family yet. So I could just focus. And I did things like newsletters, started a website so it forced me to focus. And the only thing I could make money on or the thing I could make money on that wasn't just a minimum wage job, was doing a full day of public speaking training or media training. So that's what I focused on. And I only made $10,000 in the first year working full time, which in New York City is way sub poverty wages, even though it was 25 years ago. But by toiling away and refining what I was doing and getting better at marketing, learning, trying to meet with anyone and everyone and then gradually scratching off things that didn't work, I stopped doing the video interviews. It was too early, There was no YouTube, it was too hard. I scratched off doing audio press releases, it was too early, it was too hard. So every month I would scratch one thing off the things I offered until I got down to really one thing. Communication skills training workshops for a day in person. And in the second year it took off and then the income went substantially higher to the point where it was more than I made getting a job any place. And it's been not up dramatically every year, but for the most part up. And certainly the trend lines have been up ever since. So that's what I did is I had to really ask myself, not just what do I like doing, not just what am I good at, what are people willing to pay for? And only when I focused on that and eliminated the other things was I able to create something. And here's the thing that surprises people. When I first started I thought, I've done media training and public speaking training before. That's old hat, I've done that before, it's not that interesting. What I found was that by immersing myself in going deeper and deeper and reading every book and making Content and doing newsletters and then ultimately online courses, it became more interesting, not less interesting. So that's what I would offer, I would suggest to you, is try sometimes to really go deeper and go really deep in a subject matter, get good at it, and it becomes more fun. Not just because people pay you more money, although they do. It just becomes fun to really become an expert on something. And I have entire courses on how to be an expert, how to make money as an expert, and it is based on real life experience. Because I do think one of the funnest jobs you can have in the whole world is being an expert and sharing your expertise and making money in a lot of different ways from that expertise. Adam says you might not become a billionaire, but that experience itself, that journey is what matters. I think. Think you're very rich. Well, Adam, thank you. I do consider myself very fortunate in every way, personally and life experiences, and at least by my standards, of what makes me happy, the financial means to fund all of those dreams. So thank you so much for the kind words. Adam says, from a flop in Queens to a great speaker. Most greats are people who had no plan B or safety net. It's either you succeed or you die, and you made it. Now, I appreciate what you're saying, but I don't think that's the only way. I mean, Gary Vaynerchuk, very successful. He's constantly telling people, don't quit your day job and do that. You should have a plan B. He says, work your behind off 8, 10, 12 hours a day, which is what he did working at his dad's liquor store. And then spend another eight hours working on your dream and get to the point where that's so successful it becomes financially irrational to keep your day job. I think that is also an excellent, excellent plan. Okay, in our remaining time, I'm going to shift gears and make some Amazon influencer videos. We've been talking about this a lot. Shreya says thank 100%, which I think means you liked something I said. So thanks for that. I'm going to put my receiver into my phone because my phone is the video camera I use for this. I'm going to grab my microphone, which is charging in the back of the studio. So I'm going to walk away from you for just a moment. Apologies. Grab the microphone. Going to get the tripod that you've seen me use the last few days. Now you can see it. So I'm going to put the microphone on. I want to see a green light and I'M now going to plug the microphone on. Want to get sort of relatively high. The closer to your mic, to your mouth, the better. Most microphones work. So I'm going to turn the camera on. Those of you who haven't seen the last day or two might be a little surprised by this, but what I am doing is just making short form vertical videos. What I have found for me anyway is those are the only ones that seem to get views on the various social media programs that I'm part of. So that is why I'm doing that. In the past I did three videos and two pictures for every product. I'm now trying to learn, trying to get better, trying to streamline. So that's why I'm, I'm doing this method. Am I saying that is guaranteed to be the best method for everyone trying to make money? No, I'm just saying when I look at the data for what I'm doing, that is what has worked. So I forgot my remote control and I sort of locked it into the system so that I don't want to do. So I'm putting this on this little tripod, I don't want it to fall down and I wanna, I wanna have the curtain as the backdrop because it does seem like that is a relatively neat and professional backdrop. So I'm a little bit out of focus for you and I apologize for that. But what I want is something where I can see the curtains behind me and the lighting is pretty good here. Okay, so let's do a handful of products. I just grabbed some sporting equipment today. These are all products that I bought on Amazon and now I'm just going to do 15 second videos, short form videos that can appear on Amazon Inspire and things like that and on the Amazon website, my Amazon storefront. So I'm using the remote control, doing, doing everything in one take unless I make a mistake which I just stop, I hit delete and then I do it again. So let me see if I see the name of this. Western Star Balls is the name of this. And yeah, I've got a soccer ball and a volleyball. Oh, I've got to turn on the remote control. This Western stole for some reason. Again, everyone has bad days. That's the second blunder I've made today. But again, does it really matter? It only took two seconds. I'm hoping by demonstrating warts and all that this will motivate you to make videos because you really don't have to be perfect in every take. Western Star Soccer Ball. And now I've Got to put back to the video record. Okay. This Western star soccer ball gets the job done. My daughter's used this for years. It's durable, it's fun, and it's a great way to enjoy the sport. So I'm not a huge soccer fan, so I don't want to hold myself out as one. I'm just trying to give a little flavor for a product so if someone does watch it, they learn a little more about me and I would get a commission. Run leaps volleyball. I live near the beach, and beach volleyball is a lot of fun. I like to play with this run leaps volleyball with my daughter. It's given us hours and hours of fun and enjoyment. I'm trying to get it below 15 seconds, which seems to be a major threshold in terms of getting used. And that was about 12 seconds long. Okay, here is a like a kid, a small kid's football. The Franklin 100. My daughter's only 10, and this is a great starter football. It's smaller, it fits little hands, it's not durable, and it's a great way to just toss around in the backyard and have fun. And you can maybe hard to tell, but it is a much smaller. I mean, this is not something the NFL is going to use, but it is a simple, easy ball to use. Okay, I'm now if pickleball. I don't play a lot of tennis, but I bought at least half a dozen of these rackets. Head is a tennis brand I've trusted my entire life. I love this racket because it gives me so much control. Now I'm a little tough on my rackets, as you can see, but I bought about six of these. I'll buy more. This Nautica windbreaker is so light and. And functional. I can use it on a cool day. I can use it when there's a light rain. It's been a part of my wardrobe for many years, and I hope to have it even longer. Okay, moving on. Calvin Klein loafers. I love my Calvin Klein loafers. It's fancier than wearing crocs to an important event. But I can just slip them on. It's still easy and convenient and still is elegant. So could I have said that a little bit better? Yeah, but I think it's good enough. I'm not expecting, expecting to get fabulously wealthy from any of these ads. What I'm trying to do is test the waters, experiment, start building relationships with brands, see what works. What doesn't work, get comfortable. This is a different type of public speaking. Pitching A product is different than conducting a training or doing an online course. It's all a little bit different. Different. So that's a part of why I'm doing this and why I would recommend that you experiment even if you don't want to be promoting particular first of all, don't promote any product you don't actually like or use. I am only promoting products I like and use. Extremely. Online by Taylor Lorenz is a fantastic chronicling of everything that's happened of importance in the online world for the last 20 years. If you want to get caught up and really know your history, this book is for you. And I do believe that. Tiny Habits by BJ Fogg. This is the guy who's trained so many of the masterminds of Silicon Valley. If you want to know what is programming all of our brains right now, you need to go to the source. BJ Fogg Absolutely true. If you feel distracted, you're not alone. That's why I highly recommend Stolen Focus. It tells you what the problem is and what the solution is. It's a great read. Okay, so let me see if I missed anything. And okay, so the bag is empty. So I maybe I didn't do 10 items there, but probably came pretty close to it. What I'm hoping to demonstrate for you there is this doesn't have to be rocket science. This doesn't have to be Madison Avenue structuring things with tremendous complexity. There was a book written in the 1980s called 30 Seconds and it was about an entire year spent by an ad agency to make a single 30 second commercial. And you could do it that way, but you don't have to. So I spent less time making 10 commercials there than what people spent figuring out the coffee order for a production, doing one day shoot for that commercial that ended up with being footage that no one ever saw. So you can put as much time or as little time into a lot of video productions for ads and it doesn't necessarily correlate to sales. My particular strategy here is that I'm trying to create a lot of volume so I can test things to really see where the signals are. That's what it's about. Take. I'm about to sign off because I. I've got to head into a pitch meeting, which is by the way, one of the reasons why I think I'm good at helping people give pitch presentations is I actively give pitch presentations regularly each week. But, but I do want to say hello to you. Thanks so much for stopping by. Any quick comments or thoughts on your end today.

What is meaning by pitch?

Water is telling about it. I'm sorry, the audio is a, is slightly less clear today. It was a little bit garbled. Do you mind saying something again?

What do you mean by pitch presentation?

Oh, when I say a pitch presentation, that's when it's not just a talk to someone. It's not a speech or general speech. It's not about just telling someone everything you know about a subject. It's typically a term used in the business world where a services company is trying to get new business, so they are talking to another outside company and they're pitching their services saying, here's what we do, please hire us and give us money. That's in a nutshell, what a pitch meeting is. So it's a type of speech. It's a type of presentation with a specific outcome in mind. You want the person who hears your talk to then hire you or you want them to recommend to their organization or their boss or to someone, we should hire these people. So that's a very specific type of presentation. And essentially if you're in a job interview, that's. They don't call it a pitch presentation, but essentially it is a pitch presentation. If you go on a job interview, you are pitching yourself to this prospective employer and you want a specific outcome. You want them to hire you and give you money. So even though you're a student, you're. If you ever go on a job interview, you are essentially giving a pitch presentation. Make sense? Oh, your mic is off. I want to give you the final word. Yeah, go ahead. Any other thoughts you have?

Every day you come for three hours live.

So you.

It's only two hours today.

Yes.

So are you going to continue after this or you are going to exit this all together?

This is probably going to be it for today and. But I hope to be live tomorrow for three hours and the next day. Now, quick program, next week I'm probably going to be off because I got to spend a lot of time building more of the infrastructure and the websites and the strategy, working with my team. And it's frankly hard to do that stuff when I am doing three hours live. Because with a three hour live, there's also prep time, you know, I got to put on makeup and I don't walk around the streets of Florida, Florida, where I live in a suit and tie because it's hot and tropical. So I come here in the morning, I've got to set the studio, turn all the lights on, put on makeup, test everything. So there's kind of like an hour prep there and then I do the three hours and then there's things like I have to upload the video to the cloud to Google Google Drive so that my editing team in other countries can do it. So so after that my brain is a little fried in terms of really doing important strategic work. So that's why next week I'll probably be off. But again, what I'm hoping to do is to be able to get in the discipline of starting right at nine, going to noon five days a week other than holidays days when I'm travel and vacation. So tomorrow I'm going to try to start at 9am Eastern Time. We were a little bit late today trying to build up that discipline to really start it right on time. I want to thank everyone for joining me today and Shreya. Yes, I live in, I live in South Florida. I live in Delray Beach, Florida, which is a part of the Palm Beach County. So I'm a part of the larger South Florida, Miami, Fort Lauderdale, Palm beach area. So it's a lot of fun being here. Easy to exercise and stay fit because it's easy to go for a walk on the beach every day as I try to do. And for any of you, and I say this right in my description and if you are ever in South Florida, let me know. I'll buy you the first cup of coffee. So let me know. All right, thanks so much everyone. I appreciate it. Please don't forget to like the video, subscribe, tell your friends about this, share the videos and leave comments and questions. Thanks so much. See you next time.