The super power habit better than creativity and innovation - Showing up on time #Habits

29 May 2020 · 1 min

Watch on YouTube

0:59

TJ Walker argues that consistent, simple customer-service habits—answering calls, returning calls, keeping appointments, texting confirmations—can be more important to business success than constant creativity or innovation. He illustrates this with an anecdote about a highly successful local plumber whose reliable, customer-focused habits minimized hassles and built popularity. The takeaway: improve daily habits for better outcomes with customers and prospects.

Chapters

I admit it, I can be as guilty as the next person of putting too much importance on constantly being creative and innovative and coming up with new theories. A lot of success in business just comes down to fundamental habits of treating customers correctly. This week I dealt with the most successful, most popular plumber in the part of the world I live in, and the experience was completely different from dealing with air other service provider I've dealt with for the last 10 years. They had a person answer the phone, they returned calls, they set up appointments, they kept appointments on time, they texted confirmation. Everything they did was exactly designed in a way to minimize headaches for me, simple habits that ended up with me not being jerked around. If you're looking for success, look at your daily habits of how you communicate with customers and prospects.