Tom Krieglstein explains why tone matters in feedback. He compares it to a microwave setting: too harsh burns the message, too gentle wastes it. Start warm and supportive, mixing praise with critique, and the whole conversation will land better.
Here are ways you can keep the balance and ensure the message lands safely with the person you're trying to give the feedback to. Tip number three Maintain a positive tone. Think of your tone as the setting for the feedback. Microwave. If you set it too high, the whole thing burns. If you set it too low, it's ineffective. Aim for that perfect middle ground that is warm and supportive with a dash of encouragement. For example, I really appreciate this creativity you brought to this project. Let's explore how we can build on that success and tackle the areas where we faced challenges. The way a conversation starts tends to be the way it ends, so you want to set the right tone from the beginning.
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