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In this short, conversational video, Tom Krieglstein recounts a personal experience at an Avis rental car counter where an employee named Alfonso wore a name tag that also displayed "Big Fish," his favorite movie. Tom, also a fan of the film, engages Alfonso in a discussion about a particularly emotional scene, leading both men to tear up. This shared moment creates an unusually strong connection between Tom and the rental car clerk, prompting Tom to reflect on how ordinary name tags are often dull, yet can become powerful tools for authentic human connection when they include personal, storytelling elements.

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