Tom Krieglstein describes how a janitor's greeting and two smiles in a hallway calmed his nerves more than any big event could. He argues that leaders waste money on large community-building events when small, everyday interactions are what actually make people feel welcome and connected.
I was sitting in the hallway waiting for my connection to come meet me and I was sitting there feeling rather nervous and a janitor walked by and said hello to me and smiled at me and it kind of changed my mood just a little bit. But then two students from the school walked by and also said hello and all of a sudden the nerves started to come out of me and I felt more relaxed, more comfortable simply by them saying hello to me. You know, it got me thinking how often within communities we do these large over the top ex exaggerated events and we spend thousands of dollars on those. But yet a simple smile while I'm sitting there in the hallway made me feel welcome, made me feel connected, made me feel engaged, which is exactly what we're trying to do when we're building that culture of connection. So instead of thinking about the huge massive event, think about how you can make someone feel welcome, connected, engaged with your micro actions.
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