Stevens Creek Subaru - Love Encore Delivery
25 Jan 2025 · 1 min
0:35
In this brief introductory video, Tony So, the Love Encore Delivery Manager at Stevens Creek Subaru, explains his role as a post‑purchase support specialist. He likens his service to a “Genius Bar” for new Subaru owners, offering one‑on‑one masterclasses at the dealership and follow‑up sessions via phone or video call. The purpose is to ensure customers feel fully comfortable with their new vehicle by answering questions about features, controls, and icons, and providing personalized clarification after the initial purchase.
