A virtual assistant business owner explains why he kept his company despite AI's rise. He argues that at 2 a.m. with severe back pain, you need an AI that shows empathy and books you a real appointment, not just efficiency. Human involvement still matters for trust and comfort.
Chapters
As a matter of fact, two years ago, my wife said, you should definitely keep doing the virtual assistant business, even though AI is coming. This was two years ago. I said to her, maybe I shouldn't do this. We were just starting to take off and she's like, no, stick with it. Because first of all, if you have market control, that's huge. But secondly, you don't know how AI is going to work. What if they need people still? And so I love that because there's always a human element with AI that's required for that, which gives, I think, a lot of people who are scared of AI a little breathing room and recognition that. And that might change over time. But for now, if we're not using AI, what a waste. Because if I'm calling at 2 in the morning, if I'm. If I'm clicking on a paid ad at 2 in the morning because I'm in severe back pain, for me to get an AI bot who sounds nice even though I know it's AI, maybe, I don't know. But if I know it's AI, it's like, yeah, I'm in a lot of pain right now. Oh, I'm so sorry. We have an opening tomorrow at 8am I'd be like, thank you. Because I'm going to be awake until then anyway. And now at least I know I'm going to get help. That's my business. Because they understand me. When I'm in my darkest night, it.
