A physical therapy practice owner describes four years of automation efforts to survive declining reimbursements and staffing shortages. AI agents now handle appointment booking, cutting staff time significantly and freeing people for patient care instead of phone calls.
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In private practice, in pt, it's a totally different environment than when we started where the biggest challenges are probably declining reimbursements and staffing. We don't have enough team to serve all the patients coming in. Either way because everyone's so short staffed, because everyone's spread so thin, because margins are lower, automation becomes like the most important thing. So I mean it's the. We've been focused on that for the last four years, but once this came into fruition and the ability for us to do these things, it's made the biggest impact for sure. I mean, think about it like you have someone who had a conversation with an AI agent, they gotten all the way to the point of I want to schedule an appointment and here like it will ask them like what's the best day and time? It will get that and it will say someone from the staff will reach out. That's the point we're at right now. And at least with one of the two, we're going to end up being able to put people right on the schedule. So there will be no time necessary at all.