Will Humphreys argues for curiosity over judgment when facing generational differences shaped by technology. He contrasts how newer healthcare administrators trained in commercial models approach the field versus those who entered in the 1990s, urging listeners to ask why things changed rather than dismiss them.
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What did their generation provide? I mean, we didn't have to grow up with an iPhone. We didn't have to grow up with, you know, the things that I think have been a bit detrimental to society. But that's another two hour conversation that we won't have. So I think we have to get creative and start trying to understand. So I tell my management staff all the time, you know, let's be curious, not judgmental. Be curious, not judgmental. Good wisdom. Soccer coach of all time. Yeah, well, you know, and so that, that to me tells me that, yes, we have these, these changes and it's never going to be the way it was, you know, and again, this is just my little take on it, because I've seen it. We have basically hospital and medical administrators that are graduating, that taken the place of all these older folks that had learned a few things in the administration of what we do. And they're going back to this concept that we can sell health care like we can sell tires. Well, that's what it was like when I came into the business back in the 90s.