A short interview-style YouTube conversation about how multi-location clinics scale when they use dozens of virtual assistants (VAs). The guest recommends organizing larger VA teams by specialty — placing VAs into silos with narrowly defined responsibilities so each becomes proficient at specific tasks, rather than hiring generalist ‘jack-of-all-trades’ VAs.
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If someone's listening to this episode and they have multiple locations, what do we. What do you guys tell them? Like, when they're just kind of exploring the space, what do you tell them that helps them understand and give an idea of what that could even look like? Like, what does it look like with some of your clients that have dozens of virtual assistants? Like, how does that look for them?
Where we've seen larger private practice teams be successful is they really hone in on specific skills for their VAs and kind of build a team around that. So instead of hiring somebody to handle a broad range of tasks that they may not, may or may not be proficient in, I think where we've seen a lot of success with these larger teams is that they've kind of put their teammates in silos and kind of given them specific responsibilities to handle, and that's where they want them to be proficient and not trying to be kind of a jack of all trades.