When firing someone, thank them and treat them well. They might refer good candidates later, and how you handle it affects your reputation in the industry. The language matters less than the compassion.
Even when we let people down, we thank them for their time. We appreciate them because who knows, maybe they'll refer their friend who's actually a great therapist to our company. How do we continue looking that way? So always looking at the brands, looking how we can always be a positive thing in our industry. And when we let people down or let them go— not let them down, but let them go—
we are kind of letting them down.
Yeah, we're letting them down. You're right.
You know, I think those are interchangeable for sure.
That's a great point. Yeah. And we're trying to do it in a professional manner, a caring manner, but at the same time, the decision's final.
Highbar PT’s Blueprint for Culture, Brand & Growth With Michelle Collie and Dave Pavao
Highbar PT’s Blueprint for Culture, Brand & Growth With Michelle Collie and Dave Pavao
