A short conversational excerpt from a YouTube video by Will Humphreys advising against hiring virtual assistants expected to perform many disparate roles. The speakers argue that hiring a generalist ‘do-it-all’ assistant (insurance verification, social media, phones, billing) leads to poor outcomes compared with hiring someone for a specific role.
It's funny, because I think a lot of times people forget that. It's just like hiring another human being. Like if I hired an American to come in my clinic and to be a little bit front desk and a little social media and a little bit of that, they are going to not succeed nearly as well as hiring specifically for one hat.
And they want someone that can do all of the things. Right. They want someone that can not only verify insurance, but they can do social media content creation and answer the phones.
And do a little bit of billing.
Yes. And billing, full cycle billing. That typically doesn't work because we don't find those unicorns often. Can you find someone that's really good at medical billing, has a knowledge of verification, that's trainable, that might be younger and want to help out and learn those things.