Will HumphreysVirtual Assistant & Healthcare Recruiting Expert

The biggest lesson in business growth

Name: The biggest lesson in business growth
Uploaded: 2025-09-12T17:03:53+00:00
Duration: 11 s
Channel: Will Humphreys
Description: Short transcript excerpt from Will Humphreys's YouTube conversation "The biggest lesson in business growth." Speaker B describes a pivotal shift that…

12 Sept 2025 · 0 min

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Short transcript excerpt from Will Humphreys's YouTube conversation "The biggest lesson in business growth." Speaker B describes a pivotal shift that occurred 19 years into their clinical practice—the first hockey-stick growth before COVID—when they realized they were working in the business (in the clinic) rather than on it, prompting them to pull back and operationally bring billing in-house.

Questions this video answers

19 years into their practice (during the first hockey-stick growth before COVID).

They bought billing in-house.

I want to know, like, what shifted for you? Maybe it's not even around that element of it, but in your journey of becoming CBOs and freeing yourselves up, what shifted for you and when did that shift?
I'd have to say that shift happened 19 years into my practice, when that was the first hockey stick growth before COVID And I realized I'm in the clinic, I am working in the business. I am not working on the business. I need to pull myself out so I can.
Work on the business. And at that time, we bought billing in house.