Avni and Will Humphreys discuss why hiring the wrong therapist damages kids and families, and how a therapy practice cuts turnover through staff referrals, multi-stage interviews, and working interviews where candidates help with a child's actual goals.
You're going to lose those children and those families if you constantly have a revolving door of therapist, man.
It's such a balancing act. Like you said, I think when we make the mistake of hiring the wrong fit, it's not because we're bad owners. We want. We want to make it work for our clients. We want to help more people. And to be honest, we're probably a little bit burned out. Like, we don't want to do more work ourselves because we've already done more than most. So we make that mistake of bringing people on. And so, like you said, if we do that, we open that revolving door and, you know, people just come and go. And I get a sense, Avni, that your team culture is phenomenal. Like, you know, I already know this based on, like, some of the things that you're mentioning if I interview all these people. So in your case, do you use your team at all in the recruiting process to help you vet your people, or how does. How does your existing amazing company help you when you're recruiting? Like, how do you use them?
We. First is when we are ready to hire our hr, we'll send out emails to the current staff saying, hey, we have these so and so open positions. So if they have any friends or family members in the field that are looking, they would refer them. Second would be, we have a process of interviewing where the HR talks to them, then we bring them on site and the lead will meet with them. And then they do a working interview where they've been given the goals of the child, and then they jump in to see how they're working with that child. Right. And so it's three to four people meet with them before they even finally meet with me.
