Will Humphreys argues that to reduce unexpected resignations managers should train new hires from day one on how to quit responsibly. He recommends a candid, early conversation where managers frame their role as helping employees find their next job (even outside the team), invite employees to talk when they’re job-searching, and use transparent transition plans to create psychological safety and better retention.
Chapters
Are you tired of people quitting on you at work? Listen to this. The best way to help prevent that is by training people how to quit. And do you know the best time to do that is their first day of work. It's when everyone's the highest expectations, everyone's super happy, and that's the easiest time to have this hard conversation of, hey, listen, this may not work out. And if it doesn't, here's how you quit. So here's what I say to people. I say, listen, my job is to help you find your next job. I hope it's with me, but to be honest, it may not be. So here's when you should talk to me. When you're online looking for other jobs, come talk to me. I won't be angry. We'll have an honest discussion to see if we can resolve it here. And if not, we can help each other transition smoothly. That discussion removes all the fear that people have when they're looking online and allows a culture of safety so that you retain them better. So make sure you train people early on how to quit so you don't wake up on a Friday morning to a quit resignation.